Summary
Disruptive and unprofessional behaviours occur frequently in healthcare and adversely affect patient care and healthcare worker job satisfaction. These behaviours have rarely been evaluated at a work setting level, nor do we fully understand how disruptive behaviours are associated with important metrics such as teamwork and safety climate, work-life balance, burnout and depression.
Content
In this study published in the Joint Commission Journal on Quality and Patient Safety, a large US health system devised a tool to evaluate disruptive behaviour among its ranks, measure its effect on teamwork, burnout and patient safety, and used that data to define improvement targets. In the sample, researchers found disruptive behaviour to exist in approximately 98% of work settings.
Edited by Patient Safety Learning
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