The Care Quality Commission (CQC) recognises the enormity of challenges faced by health and care providers in responding to coronavirus (COVID-19). At very short notice, services developed new procedures and ways of working. They looked at how they work with others and how people they care for can stay in touch with family and friends.
The CQC asked providers to send examples of changes they made. By sharing examples this may help other providers with the same issues. These are some themes from the examples provided.