Summary
Michael Dowling is Northwell Health’s President and CEO and the Institute for Healthcare Improvement (IHI) Board Chair. In a new book, Leading through a pandemic: The inside story of humanity, innovation, and lessons learned during the COVID-19 crisis, Dowling describes how Northwell’s history of disaster preparedness was essential to their COVID-19 response.
In the following interview with IHI, Dowling shares some sometimes surprising insights from an early epicenter of the pandemic.
Institute for Healthcare Improvement: Preparing for crisis should be part of your quality agenda (14 October 2020)
http://www.ihi.org/communities/blogs/preparing-for-crisis-should-be-part-of-your-quality-agenda?utm_campaign=2020_TW_Test&utm_medium=Feature&_hsmi=97671503&_hsenc=p2ANqtz-8JSMZUnikCN3L7hK_YaBcp7Cz_ULUBy39cDJuMI6KG-4xAT10b7HPhzljA3e3lXninnHP_EWwtGyNEu93wQS
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