Institute for Healthcare Improvement: Preparing for crisis should be part of your quality agenda (14 October 2020)

Summary

Michael Dowling is Northwell Health’s President and CEO and the Institute for Healthcare Improvement (IHI) Board Chair. In a new book, Leading through a pandemic: The inside story of humanity, innovation, and lessons learned during the COVID-19 crisis, Dowling describes how Northwell’s history of disaster preparedness was essential to their COVID-19 response.

In the following interview with IHI, Dowling shares some sometimes surprising insights from an early epicenter of the pandemic.