London South Bank University: 10 Leaps forward – innovation in the pandemic (June 2020)

Summary

Alongside the frustrations, difficulties and challenges of the pandemic, many great things are also happening in the healthcare system. Prof Becky Malby and Tony Hufflett from the Health Systems Innovation Lab at London South Bank University undertook a survey to help the NHS bring this all together so that we don’t end up going back to old, less effective habits.

They asked a broad mix of frontline, senior, board and middle leadership across different NHS sectors to reflect on their experiences. They received over 70 responses from a mix of frontline, senior, board and middle leadership and other roles. They reflected and spotted patterns in the core changes people are most passionate about and have summarised 10 common themes that have emerged so far.

Content

Top 10 themes:

1. Staff being valued and supported.

2. Finally using 21st century tools.

3. With engaged and visible leaders.

4. Making huge efficiency gains over the old world.

5. Working in a joined-up way across local health care.

6. Staff working together brilliantly as real teams.

7. Stepping up to work with professionalism and autonomy.

8. Creating a needs-led care system that acts proactively.

9. Making decisions mutually with patients.

10. Enjoying close community collaboration.