What does it really mean to wrap services around patients?

Too many patients move through a health and care system that is fragmented, complex and hard to navigate. Services are designed around organisations, not people. But what would it look like if we put the patient at the centre - not as a policy ambition, but as a lived reality?

This session from the Patients Association brings together a GP with national experience in neighbourhood health, a patient, the National Academy for Social Prescribing, and a Consultant Surgeon to explore what genuine person-centred care looks and feels like - and what needs to change to make it the norm, rather than the exception.

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