The 10 Year plan for health highlights the importance of the effective use of patient feedback putting patient experience as a key determinant of quality and performance. This timely conference will focus on measuring, understanding and acting on real time patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to improvement.
Registered address:
Patient Safety Learning, China Works SB203, 100 Black Prince Road Vauxhall, London, SE1 7SJ
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