There are many reasons why missed appointments happen, and some of the causes can be complex. ‘Missingness’ can have poor outcomes for patients and research shows that those who experience the greatest health inequalities are at highest risk.
Join this Patients Association webinar looking at missed appointments, or ‘missingness’. Together, we’ll explore the reasons why patients might miss their health appointments, from practical barriers to emotional and systemic factors that can make healthcare feel out of reach.
We’ll also discuss what can be done to ensure patients feel more confident in attending those appointments, and how services can make it easier for people to communicate when they can’t.
This webinar will highlight perspectives that patients, and healthcare professionals, may not have considered, helping us all to think creatively about how to make visiting healthcare services as accessible as possible.
Speakers:
The session will be chaired be Sarah Tilsed, Head of Partnerships and Involvement, who will be joined by:
Dr Susan Langridge, Deep End GP
Andrea Williamson, GP and Professor of General Practice, lead for the missingness in healthcare project
Caroline Norman, HARP (health access for refugees) Project Manager at Refugee Council.
Registered address:
Patient Safety Learning, China Works SB203, 100 Black Prince Road Vauxhall, London, SE1 7SJ
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