Systems approach to learning from patient safety incidents

Facere Melius are the only NHS Framework Provider approved training supplier that worked closely with NHS England in developing tools and guidance to support PSIRF.

Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles.

This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:

• Duty of candour regulations

• Being open and apologising when things go wrong

• Challenges/complexities associated with cases where there is more than one investigation

• Effective communication, including dealing with conflict and difficult conversations

• Effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation

• Sharing findings

• Signposting and support: including loss, trauma and stress

WHO SHOULD ATTEND

• Lead investigators conducting patient safety incident investigations

• Executive and service lead for duty of candour

• Executive and service lead for patient safety

• Executive and service lead for the supporting response to patient safety incidents

• Investigators supporting patient safety incident investigations

Register

hub members receive a 20% discount. Email [email protected] for discount code.