Systems approach to learning: Patient and staff involvement in learning from patient safety incidents

Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles.

This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:

• Duty of candour regulations

• Being open and apologising when things go wrong

• Challenges/complexities associated with cases where there is more than one investigation

• Effective communication, including dealing with conflict and difficult conversations

• Effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation

• Sharing findings

• Signposting and support: including loss, trauma and stress

Who should attend:

• Lead investigators conducting patient safety incident investigations

• Executive and service lead for duty of candour

• Executive and service lead for patient safety

• Executive and service lead for the supporting response to patient safety incidents

• Investigators supporting patient safety incident investigations

Facilitator: Jo Perruzza is a former mental health nurse and has been a clinician, a clinical leader and a senior manager in mental health provider organisations. With a passion for patient safety and an expert in psychological safety she brings experience of leading internal and external investigations.

hub members receive a 20% discount. Email [email protected] for discount code.