Patient and staff experience of health and care are often regarded as two sides of the same coin: separate but inextricably linked. Sometimes this relationship is seen as a functional one: that we should “improve one to improve the other”. But human experience is fundamental to person centred care, and a recognition that high quality services depend on positive personal interactions is vital to meaningful improvement.
Individuals’ accounts of their experiences are how we understand the person centredness and the essential humanity of health and care. In this symposium, we will create a space for all of those working to understand, measure, and improve person centred care to come together to reflect, learn, and be inspired.
This symposium is unlike any other, in that it focuses on people’s experiences in the round – not just staff experience or patient experience in isolation but also their experience of the relationships between them. This is for all of the people of health and care – for patients, for professionals, and for partners across the system.
Registered address:
Patient Safety Learning, China Works SB203, 100 Black Prince Road Vauxhall, London, SE1 7SJ
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