How to overcome today’s lack of NHS process documentation to support effective improvement

Dr Tom Rose shares how to create effective healthcare process documentation to enable more effective improvement, risk assessment and safety reviews.

The documenting of healthcare processes is a key part of such an effective continuous quality improvement system. But currently very few healthcare processes are documented – which greatly hampers effective improvement, risk assessment and safety reviews.

And too often Standard Operating Procedures (SOPs) are relied on, but they are not process specific which makes them difficult to apply.

Dr Tom Rose will share examples of NHS Standard Process documentation, from the National safety standards for invasive procedures, Getting It Right First Time, and the World Health Organisation’s High 5s project.

Tom will also share how to effectively identify the individual processes relevant to a single work team or area, such as a ward, GP practice reception or patient pathway.

He will show how front line staff can dictate the design of these processes (i.e. visual representations of Work-as-Done), supported by an experienced facilitator or designer who is responsible for producing the documentation.

This is an iterative process that has been designed not to take up too much of front-line staff’s time.

This event is organised by the Q Community’s Process Visualisation in the NHS and Quality Management in Healthcare Special Interest Groups. All are welcome to join.

Register