Implementing the Duty of Candour and PSIRF with empathy

The Duty of Candour, introduced in 2014, requires healthcare professionals to be honest with patients when things go wrong. They must also be open with colleagues, employers, and relevant organisations and participate in reviews and investigations when requested. Our training developed with industry experts - Peter Walsh, the ex-Chief Executive of AvMA, who is well known for his pioneering work on the Duty of Candour, and Carolyn Cleveland, who specialises in training professionals in dealing with difficult emotions and conversations and doing so with empathy, understanding perspectives. 

The training focuses on empathy and compassion and equips you to navigate the Duty of Candour effectively.

The training will cover the following areas:

• Overview of the Duty of Candour Legislation
• Requirements and expectations of the Care Quality Commission (CQC)
• The importance of empathy and compassion in implementing the Duty of Candour
• Balancing compliance with the human side of the duty
• Empowering and supporting individuals responsible for the Duty of Candour
• Understanding the emotional component behind the duty
• Providing evidence of compliance with the legislation
• Impact of meaningful interactions on patients, families, and colleagues
• Avoiding harm when providing an apology

Price:
£245 + VAT  per person
Discounted rate for bookings of 3 or more: £220 + VAT per person

Event details and booking page

Discount Code – Early bird 10% discount code valid until 2 April 
Hub discount code: DoC-Hub-10

Alternatively, the training can be delivered in-house at your organisation, either in person or online. Please enquire for details by emailing [email protected]