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26 February 2025
This intensive masterclass will provide in-house Root Cause Analysis training in line with The NHS Patient Safety Strategy (July 2019).
The course will offer a practical guide to Root Cause Analysis with a focus on systems-based patient safety investigation as proposed by the forthcoming National Patient Safety Incident Response Framework which emphasises the requirement for investigations to be led by those with safety investigation training/expertise and with dedicated time and resource to complete the work. This course will include an opportunity for learners to gain a Level 3 qualification (A level equivalent) in RCA skills (2 credits / 20 hours) on successful completion of a short-written assignment.
This one-day course is designed to provide delegates with the key skills and knowledge that they will require to conduct Root Cause Analysis effectively. The course content walks learners through the seven-key stages to conducting a high-quality Root Cause Analysis investigation. We pay particular attention to planning and managing investigations, interviewing staff, mapping information, using appropriate analysis tools to establish contributory factors, plus focus on creating fit-for-purpose action plans and final reports. We advocate Root Cause Analysis as a teambased approach and concur with NHS Improvement’s 2018 statement ‘investigations must be led by trained investigators with the support of an appropriately resourced investigation team’.
hub members receive a 20% discount. Email [email protected] for discount code.
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26 February 2025
This interactive and practical course, will provide a structured approach to medication incident investigation. You will be guided through gathering the evidence, conducting a detailed analysis of the issues and production of the final report using a blame-free, systems-based approach.
During this one-day training session you will be equipped with the skills to manage and investigate different types of medication errors. The day will be case study led and attendees will have the opportunity to ask questions pertaining to your own area of practice. Different types of learning responses will be explored, such as PSII, AAR and thematic reviews.
You will learn:
Differentiating types of medication errors Choosing different types of learning responses How to recognise the systemic and human factors associated with different types of medication errors Undertaking effective site visits Focus on organisational learning through systemic analysis Practical report writing skills Register
hub members get a 20% discount. Email [email protected] for discount code.
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26 February 2025
This National Virtual Summit focuses on supporting staff to deliver good complaint handling and implementing and monitoring adherence to the PHSO National NHS Complaint Standards which are now being used and embedded across the NHS. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care.
The conference will identify how you can improve response times to complaints in line with the government ambition to “reform the complaints process and improve response times to patient safety incidents and complaints” (10 yr plan for health 2025) through expanding on the Complaint Standards as outlined in the Dash review. The conference will also reflect involving people and their families in complaints and integrating the process with the new Patient Safety Incident Response Framework (PSIRF) to ensure patient safety actions and learning. The use of AI and technology in the management of complaints data and responses will also be discussed.
This conference will enable you to:
Network with colleagues who are working to improve complaints handling
Update your knowledge on the NHS Complaint Standards and how implementation can improve complaints handling
Reflect on the implications of the 10 year plan and Dash patient safety review
Improve response times to patient safety incidents and complaints
Understand how to manage complaints alongside the Patient Safety Incident Response Framework (PSIRF)
Reflect on the perspective of a complainant who has been through the system to understand what person centred really means in Practice
Understand how AI and technology can improve your analysis and response to complaints
Learn how to bring kindness and compassion into complaints management, investigation, responses and learning
Understand what PHSO and the CQC look for in a good complaint response
Self assess your service against the NHS Complaint Standards
Improve the way complaints and investigations involving serious incidents are handled
Develop your skills in complex complaints handling including disputes, vexatious complainants and complaints across organisations
Understand how you can improve frontline resolution of complaints in real time
Develop your skills in de-escalation and conflict and dispute resolution
Support staff through the complaints process including inquests
Identify key strategies for ensuring change occurs as a result of complaints
Ensure you are up to date with the latest legal issues including ensuring adherence to the duty of candour
Self assess, reflect and expand your skills in complaints handling
Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes
We are pleased to offer a 20% discount with code hcuk20PSL
Find our more and register here
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9
:00
26 February 2025 09:30 12:10
Join the Parkinson's Excellence Network for our time critical medication virtual webinar.
Our expert panel will share their experience of time critical Parkinson’s medication and benchmarking. Join the discussion, identify appropriate actions for your organisation and learn about the support for health professionals.
Learning outcomes for the session:
Share experience on time critical Parkinson’s medication and benchmarking. Be familiar with the 10 recommendations for time critical medication. Identify appropriate actions for your organisation. Navigate the further resources and support that are available for health professionals. View the draft agenda and register to attend now on the Parkinson's UK website.
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13
:00
26 February 2025 13:00 14:00
The Maternity and Newborn Safety Investigations (MNSI) programme is part of a national strategy to improve maternity safety across the NHS in England. MNSI has completed over 3500 independent safety investigations, using a standardised, system focused methodology, into maternity events, including 237 maternal deaths. This webinar will explore national patterns and safety recommendations from deaths in England in the first trimester of pregnancy.
Speakers:
Dr Charlotte Frise Dr Louise Page Dr vidya Sundar Register for the webinar
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17
:00
26 February 2025 17:30 18:30
Today, it is widely recognised that human health is intimately connected to the health of the planet. But how has this understanding come about?
Join historian Deborah Coen and nursing professor Teddie Potter (Center for Planetary Health and Environmental Justice) to explore the past, present and future of global climate change and planetary health.
Register
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