Attend

Engaging patients & families in complaints under Patient Safety Incident Response Framework (PSIRF) and the Complaints Standards Framework

This one-day masterclass will look at the new PSIRF and the Complaints Standards Framework and through real life content, bringing the human focus for the patients, loved ones, and indeed staff to the forefront. It will support staff to explore what compassionate engagement looks like, feels like, and how to communicate it authentically and meaningfully. In a supportive and relaxed environmen

Listening to people and communities – the change we need

Over the past 20 years, there has been a growing emphasis within health and care on ensuring that the voices of people who draw on care and support are heard. There was a huge amount of work at national and local levels from the early to mid-2000s on patient and public engagement to ensure that people’s voices and experiences were more central to how the NHS was run. However, there is ev

Duty of Candour

This course will explain and discuss the statutory duty of candour in principle, in practice, and in context, using real examples of good and poor practice. Openness, trust and good communication are at the core of the relationship between health and care professionals and their patients / families. But the duty of candour is widely misunderstood, and often misapplied, which can leave practit

A practical guide to Human Factors in healthcare

Aimed at Clinicians and Managers, this national virtual conference will provide a practical guide to human factors in healthcare, and how a human factors approach can improve patient care, quality, process, and safety. The conference delves into integrating human factors into healthcare systems and processes, clinical decision making, healthcare system design, quality of patient experience, m

Systems approach to learning from patient safety incidents

Facere Melius are the only NHS Framework Provider approved training supplier that worked closely with NHS England in developing tools and guidance to support PSIRF. Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally reco

Clinicians' guide to AI: Ensuring the design and use of AI in healthcare is human-centred

As the use of Artificial Intelligence (AI) in healthcare increases, there's a need to ensure that it's human-centred in its development and that a systems perspective is taken to its design and use. This is important as it will help support better design, which in turn will contribute to better use, experience and acceptability - and improved patient safety. The CIEHF's Special Interest Group

Using the Freedom of Information Act training

This practical course is designed to help campaigners, researchers, journalists and others make the most of the FOI Act and the parallel Environmental Information Regulations. It explains the legislation, shows how to draft clear and effective requests avoiding likely pitfalls and how to challenge unjustified refusals. The course's interactive sessions will encourage you to test your own FOI draft

Protecting Perioperative Practitioners – A Deep Dive into PPE Standards for Safety in the Operating Theatre webinar (Safety for All Campaign)

This Safety for All webinar promises to deliver valuable insights into PPE standards and safety protocols that safeguard both healthcare professionals and patients in the operating theatre. This event is designed for perioperative practitioners, safety officers, and all healthcare workers committed to enhancing safety standards in high-risk surgical environments. Attendees will gain practical

Structured Judgement Reviews

A new approach to Structured Judgement Reviews (SJRs); using them as a triage tool and avoiding the use of poor and very poor to better align with PSIRF. This course looks at moving SJRs away from questions of avoidability of harm and instead looks at how they can be used to determine what type of learning response should follow a patient’s death. The explicit judgements of poor and very poor

Patient Safety Rights Charter

The Patient Safety Rights Charter, endorsed globally and launched by the World Health Organization (WHO) in September 2023, is a foundational document aimed at establishing key patient rights to ensure safe healthcare worldwide. Designed to align with the Global Patient Safety Action Plan 2021–2030, this Charter emphasizes eliminating preventable harm in healthcare and safeguards patient rights to

Taking the weather into account – the relationship between emotions and performance

Health professionals are regularly confronted with emotional events in the delivery of care. While some of these events induce extreme emotional states such as stress, most are associated with milder states such as frustration at a perceived lack of professionalism, sadness at an undesired patient prognosis, or happiness following a positive clinical encounter. Current research in neuroscience and

ECRI: Top 10 Health Technology Hazards for 2025

ECRI's Top 10 Health Technology Hazards for 2025 will identify the most significant and emerging risks in healthcare technology that require urgent attention this year. This influential annual report, now in its 18th year, has become a trusted resource for hospitals, health systems, ambulatory surgery centres and other care providers, as well as for medical device manufacturers and regulatory agen

Mastering risk assessment in healthcare

This virtual masterclass is designed to equip healthcare professionals with the essential skills and knowledge to effectively perform and manage risk assessments in the healthcare setting. It is vital for healthcare organisations to ensure staff have the necessary resources and skills to undertake risk assessments to safeguard patients, staff, equipment and premises from harm, as well as rema

Human Factors: A journey in improving care

This is a 6 hour CPD approved course, written, continuously developed and delivered by Rob Galloway. It evolved after he was involved in a patient’s death 16 years ago. This led to his “Damascus moment”, as he had a realisation that the traditional ways of looking at improving patients safety were not working and a new mindset was needed. The course is based on his 23 years of clinical experi

Improving patient safety under PSIRF: Thematic reviews skills development course

This course is aimed at those who wish to lead and conduct thematic reviews and those who are part of an themed review team. The facilitators for this course will continue the journey beyond the course itself to support and enable you to develop your skills in thematic reviews when you return to your organisation.  For further information and to book your place visit https://www.healthcarecon

The Patient Safety Incident Response Framework (PSIRF) & clinical audit

The Patient Safety Incident Response Framework (PSIRF) arguably represents the most significant change to investigating and managing patient safety incidents in the history of the NHS. To embed PSIRF effectively within organisations, healthcare teams need to understand and utilise a range of new techniques and disciplines. Clinical audit is an established quality improvement methodology that is of

Systems approach to learning: Patient and staff involvement in learning from patient safety incidents

Facere Melius are the only NHS Framework Provider approved training supplier that worked closely with NHS England in developing tools and guidance to support PSIRF. Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty

Safety For All Conference 2024

Taking place on Tuesday 10th December 2024 at the Royal College of Physicians in London, the third annual Safety For All conference provides an opportunity to hear from the nation’s leading voices in healthcare worker safety and patient safety and to network with frontline healthcare workers, unions, key decision makers in public and private healthcare, and patients. This event is hosted by t

• Royal College of Physicians, London, Greater London, NW1 4LE, United Kingdom

Patient safety in hospices

This conference focuses on improving safety for hospice patients. The conference will highlight best practice in improving safety in hospices, highlight new developments such as the implications of the new Patient Safety Incident Response Framework (PSIRF), and the new CQC Inspection Framework, and will focus on key clinical safety areas such as falls prevention, medication safety, reduction and m

Oversight of systems approach to learning from patient safety incidents

Facere Melius are the only NHS Framework Provider approved training supplier that worked closely with NHS England in developing tools and guidance to support PSIRF. This training will support the development of expert understanding and oversight of systems based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and international

NHS Complaints Summit

This National Virtual Summit focuses on the New PHSO National NHS Complaint Standards which are now being used and embedded into the NHS. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care

Supporting people with dementia in your nursing setting

One in 11 people over the age of 65 has dementia. They can present with a range of additional unmet needs, but nurses who are not specialised in dementia care can feel ill-equipped to effectively support them. Experts will give nurses working in all specialties the information they need to identify different types of dementia and advice on how to adapt their nursing practice. Nurse specialist

Deprivation of Liberty: Moving forward

The Department of Health and Social Care announced on the 5th April 2023 that the implementation of the Liberty Protection Safeguards would be delayed until at least the ‘next general election’, and while this has come to pass it is unclear if plans are in place to prepare for its post-election implementation. Even if the newly-formed government is keen to implement LPS, any reform will now be som