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Event details

Promethean Human Designs
Practical PSIRF training to lead proportionate, systems-based learning responses to patient safety events.
This two-day practical practitioner course is designed for staff who lead or support PSIRF-aligned learning responses and need the knowledge, structure and confidence to respond well to patient safety events.
The course focuses on how to scope and structure proportionate learning responses, gather and synthesise information, apply Human Factors and systems thinking, and produce clear outputs that support learning and improvement. Participants will explore practical tools and methods that strengthen incident response practice and help build a more confident, consistent and proportionate organisational approach to PSIRF.
Through practical exercises and case-based learning, participants will build confidence in using PSIRF documentation and methods, facilitating swarms and After Action Reviews, developing coherent accounts of what happened and why, and engaging effectively and compassionately with staff, patients, carers and families.
This course is ideal for organisations that want to strengthen the quality of learning responses, improve the quality of outputs and actions, and build practitioner capability in incident response and organisational learning.
Why this course matters to organisations
Builds practitioner capability for staff leading or supporting PSIRF learning responses Improves the consistency and quality of incident response practice Strengthens the quality of outputs, actions and organisational learning Supports a more proportionate, confident and structured approach to patient safety incident response Helps organisations embed Human Factors and systems thinking in learning and improvement activity Who should attend?
This course is designed for practitioners who will lead or support learning responses under PSIRF, including:
Patient safety specialists Governance and risk leads Quality improvement leads Senior nurses Clinical leaders Operational managers Other clinical and non-clinical staff involved in incident response and learning Best suited to participants who already have a basic grounding in Human Factors and systems thinking. Topics covered
Human Factors and systems thinking for incident response Work as done, Safety-II, and drift to failure The NHS patient safety landscape and the place of PSIRF within it PSIRF tools and documentation for scoping and planning responses Systems tools for learning, including SEIPS and timeline mapping Learning response methods, including swarms and After Action Reviews Information gathering, interviewing skills and multidisciplinary approaches Involving patients, carers and families, including Duty of Candour Writing clear, decision-useful outputs Additional analytical methods, including task analysis and human reliability analysis Just culture, psychological safety and authority gradients By the end of the course, participants will be able to:
Lead PSIRF-aligned learning responses using proportionate approaches Apply Human Factors and systems thinking to understand how system conditions shape risk Use PSIRF documentation and methods to plan, scope and structure a response Facilitate swarms and After Action Reviews effectively Use systems tools to develop a coherent account of what happened and why Gather stronger evidence through effective engagement and interviewing Involve patients and families appropriately and compassionately Produce clearer, more useful outputs that support improvement Promote a just, learning-focused culture during and after patient safety events Tailoring and follow-up
Examples and activities can be adapted to the organisation’s incident profile, governance arrangements and priority safety themes.
Participants receive:
A certificate of completion A 30-minute post-course support call Register

Event details

Any staff with responsibility for implementing the duty of candour and/or PSIRF and those responsible for quality; safety; clinical governance; safety investigations; complaints; CQC compliance; or patient experience/ involvement would benefit from attending this one-day training.
The course will provide participants with an in-depth knowledge and understanding of how to not only comply with the duty of candour and the Patient Safety Incident Response Framework (PSIRF), but to do so in an emotionally intelligent way, with empathy and compassion for all involved.
Practical guidance on complying with the regulations and guidance
The “grey areas” and what people most often get wrong
Using emotional intelligence to understand the difficult emotions experienced by patients/those closest to them and staff following patient safety incidents
What empathy and compassion mean in practice
Handling difficult and emotive conversations well
Making a meaningful apology
How Duty of Candour and PSIRF work alongside other policies and procedures including complaints; litigation; Martha’s Rule and the soon to be introduced “Hillsborough Law”
How the new “Harmed Patient Pathway” can help you get it right 7
How to ensure communication moves beyond compliance and frameworks but remains emotionally intelligent and personal
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hub members receive 20% discount. Email [email protected] for discount code.

Event details