Families are contacted by a Family Liaison Officer from the NHS  at one of the most vulnerable moments people are likely to experience – following an unexpected and traumatic death.  Families, often overwhelmed by grief, face arranging the funeral, an NHS investigation, a Coroner’s Inquest – processes that are unfamiliar, confusing and often alarming.  Families describing these processes talk about feeling lost, frightened, confused, faced with trying to ask questions to systems they don’t understand. The Family Liaison Officer can offer support, information, understanding, signposting and consensual  referrals to other sources of help. But not all Trusts employ them and it is not always clear how their insights help Trusts learn and improve.  
The session will explore: 
The role of Family Liaison Officers? – A national perspective  The difference between a Family Liaison Officer working in  the NHS and in the Police  How families experience Family Liaison Officers  How  we hope this role will develop  Register

Event details

A clear, factual walkthrough of what happened, where, and when — and how a patient safety concern became blurred, delayed, and distorted by a disciplinary process. Delegates will explore the key lessons from the NHS internal investigation and the emerging recommendations from the Thirlwall Inquiry, with a focus on whether similar vulnerabilities exist within their own Trust.
What to expect:
The Key Facts: What Happened, Where, and When
How a Patient Safety Issue Was Blurred by a Disciplinary Investigation
Key Lessons from the NHS Internal Investigation
Key Lessons & Recommendations from the Thirlwall Inquiry
Could This Happen in Your Trust?
Who should attend?
This course is open to Board members, Senior leaders, Patient Safety Specialists, Triumvirates, Safety and Governance Teams.
Register
hub members receive a 20% discount. Email [email protected] for code.

Event details