The Healthcare Governance Academy, PSIRF training trusted by more than 4,000 healthcare professionals. Delivered by a patient safety consultant that developed PSIRF tools. 
Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
purpose of patient safety incident response framework introduction to complex systems, system thinking and human factors restorative just and learning culture duty of candour involving staff in incident response involving patients, families and carers in incident response improvement science and developing system improvement plans general response techniques interviewing and asking questions conducting observations, understanding work as done systems frameworks response types patient safety investigation planning, analysis and report writing commissioning and oversight of an internal investigation a high-level overview of system-based response tools. Who should attend:
Lead investigators; Executives, commissioning, and service leads for investigations; Investigators supporting or overseeing patient safety incident investigations
Register
hub members receive 20% discount. Email [email protected] for discount code.

Event details

This course will explain and discuss the statutory duty of candour in principle, in practice, and in context, using real examples of good and poor practice.
This course will help attendees to understand the relationship between the statutory and professional duties of candour, in the wider context of the importance of good communication and the reasons why complaints and claims are made.
We will look at each element of the legal test for a notifiable safety incident to trigger the duty of candour, and the next steps that are necessary, reflecting in particular on the importance of distinguishing fault and blame as irrelevant to the duty of candour.
Examples will be given of regulatory consequences where the duty of candour has not been implemented appropriately and we will discuss the part of the duty of candour that requires an apology to be given, and consider the legal implications of this as well as good practice and examples to avoid where a poor apology has made things worse.
Who should attend
Health and social care professionals, front line practitioners and managers, including those dealing with complaints and claims.
Key learning objectives
Understanding the importance of communication in a clinical context and the role of the duties of candour.
Appreciating the difference between the statutory and professional duties of candour.
The key elements of the statutory duty of candour for a notifiable safety incident, and the overarching duty to be open and transparent.
Understanding the process when the duty of candour is triggered.
Understanding the relationship between the duty of candour and fault / blame / liability.
The legal implications of an apology and what makes a good apology.
Register
hub members receive a 20% discount. Email [email protected] for discount code.

Event details