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ALL
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01 July 2025
The Patient Safety Incident Response Framework (PSIRF) arguably represents the most significant change to investigating and managing patient safety incidents in the history of the NHS. To embed PSIRF effectively within organisations, healthcare teams need to understand and utilise a range of new techniques and disciplines. Clinical audit is an established quality improvement methodology that is often overlooked by patient safety teams, but will play an increasingly important role in ensuring that PSIRF fully delivers its stated objectives.
CQC reports often highlight the importance of clinical audit as a measurement and assurance tool that can raise red flags if used appropriately. Indeed, both the Ockenden and Kirkup reports highlighted the importance of clinical audit in identifying and quantifying substandard care.
While SEIPS, After Action Reviews, more in-depth interviewing techniques, etc. are all receiving much fanfare in relation to PSIRF, the importance of clinical audit needs to be better understood. This short course will explain how organisations who use clinical audit effectively will increase patient safety and better understand why incidents take place. We will look at the key role of audit in understanding work as imagined and works as done and show why national audits can assist with creating patient safety plans. Change analysis and the effective implementation of safety actions are keys to PSIRF delivery and clinical audit will assist in the delivery of both. We will also demonstrate the important, but often under-appreciated role, clinical audit staff will have in the successful delivery of PSIRF.
Key Learning Outcomes:
Why clinical audit is an integral element of PSIRF
Why clinical audit staff have a vital role to play in PSIRF
How clinical audit data can help raise red flags and spot risks
Using clinical audit to better understand your incidents
Ensuring your safety actions are working
Using audit to assess your patient safety incident investigations
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hub members get a 20% discount. Email [email protected] for discount code.
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01 July 2025
Join the Patients Association for a powerful and practical session exploring how digital transformation in healthcare can, and must, work for everyone. With growing momentum behind tech-enabled care, it’s time to ask the big questions: Who is technology designed for? Who gets left behind? And how can we make sure innovation actually delivers for patients?
Chaired by Rachel Power, Chief Executive, this expert panel brings together:
Ruhel Ahmed, patient advocate Tara Donnelly, Founder of Digital Care and a leading voice in digital health strategy, Rebecca Brown, Chief Digital Information Officer, Worcestershire Acute Hospitals NHS Trust, This session unpacks how inclusive design, accessible technology, and genuine patient involvement can bridge the gaps that cause missed medications, duplicated appointments, and the overwhelming burden of navigating care alone.
You'll hear powerful patient stories, alongside evidence for how well-designed digital tools can reduce inequalities, improve outcomes, and transform care co-ordination. We’ll also dig into the 'how' of making inclusion real: reaching underserved voices, designing with accessibility in mind, offering non-digital alternatives, and embedding patient partnership from start to finish.
If you work in healthcare, policy, tech development, patient advocacy, or if you're simply passionate about building a better, fairer NHS, then this is a conversation you won’t want to miss.
About Patient Partnership Week 2025
Patient Partnership Week 2025 is all about the importance of listening to patients and acting on what they say. From rebuilding trust in regulation to breaking down barriers to care and making digital innovation work for everyone, the week brings together leaders, campaigners and people with lived experience to explore how true partnership can drive lasting change. Whether you're shaping policy or navigating care yourself, this is your invitation to be part of a healthcare conversation that puts patients first.
Register
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9
:00
01 July 2025 09:00 10:00
Accessing healthcare should never depend on where you live, the colour of your skin, or how much you earn, but for too many people, that’s still the reality. This session explores the systemic and structural barriers faced by patients from underserved communities and highlights the changes needed to make care fairer, safer, and more inclusive for everyone.
Whether you’re a patient living in a rural area struggling to get to hospital appointments, or someone facing discrimination, inequity in healthcare can have life-altering consequences. Join the Patients Association to hear from speakers working across communities, sectors, and systems to challenge what’s always been and push for real change.
Chaired by Rachel Power, Chief Executive, who will be joined by:
Vanessa Wills, patient advocate, Charles Kwaku-Odoi, Chief Executive, Caribbean and African Health Network (CAHN), Anna Whelan, Rose Regeneration (secretariat for the National Centre for Rural Health Care), Yasmin Sheikh, Head of Policy and Public Affairs, Anthony Nolan, Sarah Tilsed, Head of Partnerships and Involvement, the Patients Association. The Patients Association will also share recommendations from their recent health equity report for tackling these disparities: improving shared decision-making, increasing access to services in marginalised areas, investing in workforce training to tackle bias and racism, and ensuring patients understand their rights and entitlements.
If we’re serious about equity, we need action not just ambition. This session is a call to listen, learn, and commit to transforming care so that it works for everyone.
About Patient Partnership Week 2025
Patient Partnership Week 2025 is all about the importance of listening to patients and acting on what they say. From rebuilding trust in regulation to breaking down barriers to care and making digital innovation work for everyone, the week brings together leaders, campaigners and people with lived experience to explore how true partnership can drive lasting change. Whether you're shaping policy or navigating care yourself, this is your invitation to be part of a healthcare conversation that puts patients first.
Register
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12
:00
01 July 2025 12:00 13:00
This session is aimed at individuals who want to improve safety with time critical medicines, working in any sector and role.
The speakers share their experiences and innovative practices addressing safe use of time critical medicines, to inspire and equip the audience ready for translation and replication across systems.
The Specialist Pharmacy Service will also present the progress of their safer use of time critical medicines programme, part of NHS England’s Medication Safety Improvement Programme.
Why it’s important:
There are known risks associated with time critical medicines. Harms continue to be reported across the system. Implementation of safety strategies to support the safe use of time critical medicines requires a collaborative and system wide approach to ensure safe and sustainable safety improvements. What will be covered:
Understand the challenges surrounding time critical medicines. A carer’s perspective on time critical medicines. Update on the safer use of time critical medicines national programme, including work done so far and next steps. Increased awareness of potential improvement interventions for the safer use of time critical medicines. Register
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