This National Virtual Summit focuses on the New PHSO National NHS Complaint Standards which are now being used and embedded into the NHS. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care. The conference will also reflect how involving people and their families in complaints and integrating the process with the new Patient Safety Incident Response Framework (PSIRF) to ensure patient safety actions and learning.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/nhs-complaints-summit or email
[email protected].
Follow on Twitter @HCUK_Clare #NHSComplaints
hub members receive a 20% discount. Email
[email protected] for discount code.
Event details
