Jump to content

Attend


Events happening today

  1. ALL
    DAY


    04 December 2022      07 December 2022

    This year's Institute for Healthcare Improvement will take place in person on December 4–7 in Orlando, Florida, and online 13–15 December.

    Event details


    Community Calendar 0 Comments

    07 December 2022

    RegisterThis course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers.  The programme includes a section on handling complaints regarding Covid-19 - understanding the standards of care by which the NHS should be judged in a pandemic. 
    A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
    A simple model to facilitate effective responses will be shared and delegates will have the opportunity to practise the use of our unique AERO approach.
    Key objectives:
    Improved confidence in using mediation techniques to resolve challenging customer complaints. Use of a methodology to improve consistency in successfully addressing challenging customer concerns. Personal Action plan to take back to my role and my team. Complaints Resolution & Mediation (healthcareconferencesuk.co.uk)
    hub members receive a 20% discount. Email info@pslhub.org for a discount code.

    Event details


    Community Calendar 0 Comments

    07 December 2022

    The new NHS Patient Safety Syllabus has brought education and training to the fore to push patient safety in healthcare. Based on the syllabus this masterclass will focus on how induction and mandatory training can be improved for patient safety. It will look at the case for change and how we can develop a culture of learning.
    Key learning objectives:
    share learning culture person centred care lifelong learning. The course is facilitated by Perbinder Grewal.
    Register
    hub members receive a 20% discount. Email info@pslhub.org for a discount code.

    Event details


    Community Calendar 0 Comments
  2. 16
    :00


    07 December 2022 16:00      17:30

    This free webinar will explore what the future looks like for this critical area of human factors investigation. The presenters will each talk about a different aspect and there will be time for you to ask questions.
    The future of healthcare investigation: focus on learning and improvement
    Mark Sujan will talk about the new NHS England Patient Safety Incident Response Framework (PSIRF) which puts emphasis on learning and improvement. You’ll hear about the limitations of existing approaches to learning from incidents in healthcare, which PSIRF tries to overcome. You’ll then find out about the principles of organisational learning for achieving sustainable change, based on the CIEHF guidance.
    Transition: HSIB to HSSIB and MNSI
    HSIB’s Deinniol Owens will reveal that in April 2023, the Healthcare Safety Investigation Branch (HSIB) will transition into two new organisations: The Health Services Safety Investigation Body (HSSIB) and the Maternity and Newborn Safety Investigations (MNSI) Special Health Authority. You’ll get insight into the roles of the new organisations and hear about the additional focus on the new powers and opportunities available to HSSIB now that it’s been confirmed in statute by the Health and Care Act 2022.
    Investigation education: The transfer of knowledge
    Andrew Murphy-Pittock will explore one of the key objectives of HSIB, which is to transfer knowledge to those undertaking and overseeing patient safety investigations. You’ll find out how HSIB has developed a flexible, agile programme, working with colleagues at PSIRF, to help healthcare organisations on the move away from the Serious Incident Framework to a systems-focused approach to learning, involving those affected by incidents in the process. You’ll also hear about current and future plans for the education programme.
    Who will this be of interest to?
    This webinar should be of interest to healthcare professionals, investigators, change managers, process designers and anyone with an interest in patient safety.
    Register

    Event details


    Community Calendar 0 Comments
×
×
  • Create New...