First NHS AI-run physio clinic in England halves back-pain waiting list

The first NHS AI-run physiotherapy clinic has halved the waiting list for back pain and musculoskeletal services, according to the NHS trust where the pilot has taken place.

More than 2,500 patients living in Cambridgeshire and Peterborough were able to access Flok Health, a physiotherapy platform run by AI, over a 12-week period starting in February.

The platform, which was created using video footage of a human physiotherapist, provides same-day automated video appointments with a digital physiotherapist via an app that responds to information given by a patient in real time.

When the clinic was first launched in Cambridgeshire, waiting times for elective community musculoskeletal (MSK) services in the region were about 18 weeks.

The waiting times for all MSK conditions decreased by 44% over the course of the 12-week period due to the use of Flok combined with other initiatives such as community assessment days, according to Cambridgeshire Community Services NHS trust (CCS), which deployed the services in those areas of England.

Anna-Marie Cooper, from Cambridge, had a positive experience using Flok despite being initially sceptical when she was referred to the AI physio for her back pain.

“I have used private physiotherapy services in the past, but I found my experience with the AI physio as good as, if not better than any care I’ve received before,” she said. “Flok’s service was so intuitive, and having the flexibility to schedule and rearrange appointments whenever I wanted really suited me.”

But the Chartered Society of Physiotherapy (CSP) said that although AI holds great potential for the future of healthcare treatments, it was concerned about widening health inequalities for other patients who couldn’t or didn’t want to access physiotherapy care via an app.

John Cowman, the chief executive of the CSP, said: “When tackling the problem of waiting times, it is important to address the root causes, one of which is the recruitment freezes currently stopping graduate physiotherapists from finding work in the NHS. We have a workforce ready to provide proven, safe care which will help cut waiting times and ensure people get the appointments they need.

“AI will certainly play an increasing role in healthcare in the coming years as a tool to support services, but should be run in conjunction with increasing the physiotherapy workforce.”

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Source: The Guardian, 31 July 2025