Public services complaints in England soar by more than a third since 2016 – study

Complaints about public services have soared by more than a third since 2016 with substantial jumps in relation to benefits, prisons, the NHS and higher education, according to a leading thinktank.

Demos, a cross-party organisation, found that between 2015-16 and 2023-24 complaints across key public services increased steadily by evermore than 100,000 from 309,758 to 425,624 – aside from a sharp drop during the pandemic.

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Source: Guardian, 2 December 2024