WHO/Europe “Meeting of Minds” on ensuring quality of care post-COVID-19

Hosted by the WHO Athens Quality of Care Office, the conference will feature the participation of WHO/Europe’s leadership, as well as health ministers, high-level officials, scientists and technical experts from across the Region. It will provide an opportunity to evaluate lessons learned from the pandemic and to build on shared experiences in health-care services.

The event will be held in a hybrid format, with a livestream on this page, with English, Greek and Russian interpretation.

A key outcome of the conference will be a compendium of applied good practices based on Member States’ experiences related to quality of care and patient safety.

The compendium will inform the development of a roadmap/framework for action to implement essential activities, raise awareness and increase stakeholders’ involvement in the areas of quality of care and patient safety.

Over the 2 days, participants will:

• establish supportive collaboration and mutual learning networks in the area of quality of care;
• share Member States’ experiences with health-care service responses during the COVID-19 pandemic, specifically on quality of care and patient safety;
• highlight patients’ perspectives and promote patient-informed involvement and shared decision-making in health care;
• galvanize a new era in the development, implementation and evaluation of evidence-based national quality of care plans.

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