Foundation to Frontline: Valuing Patient Concerns through Professional Curiosity, Care and Compassion

Join Edge Hill University for this exciting knowledge exchange conference which brings together UK medical educators and healthcare partners to explore the support of final-year medical students and foundation doctors as they navigate challenging patient encounters which have the potential to generate complaints. Being unprepared to deal with patient complaints can contribute to moral injury and vicarious trauma.

The importance of supporting our future NHS workforce during this critical transition has been recognised through generous funding from the Della Fish Foundation, culminating in this free conference. Colleagues from Edge Hill University Medical School and the Parliamentary and Health Service Ombudsman have collaborated to support student electives, internships, and final-year learning focused on patient safety science, moral injury, and complex clinical communication.

The conference will showcase a range of resources developed through this partnership, alongside materials produced as part of the Della Fish Foundation Grant. These include filmed panel discussions and a four-part role-play series following a patient journey from general practice into secondary care, culminating in mediation through local resolution. More Than Minutes will be capturing the entire conference, creating a digital resource to be share with all delegates immediately after the conference.

Afternoon workshops will provide valuable opportunities for participants to engage with and contribute to future collaborative initiatives. Our ambition is to cultivate a dynamic network of colleagues committed to ongoing partnership—working together to co-create innovative educational resources and develop new funding opportunities, while bringing together expertise from across the sector.

Find out more about this event and how you can register here.