Event details
The second victim phenomenon – emotional distress experience by healthcare workers after adverse events – has profound implications for wellbeing, patient safety and organisational culture.
This session will outline core concepts of the second victim phenomenon and how it influences patient care. It will then introduce A-SHIELD, a Malaysian anaesthesia-led peer support initiative established to provide structured, confidential support after adverse events, and move to systems away from blame towards learning and compassion.
The session will also looking at lessons from incident reporting and how this relates to support for second victims.
