Event details
This course will:
- Introduce the NHS PSIRF and associated documents (PSIRP, PSII standards), and discuss how they apply in your context.
- Identify how to effectively oversee and support processes related to incident response.
- Discuss a just culture approach; maintaining openness, transparency and improvement focus.
- Consider the restorative aspect of just culture; how to ensure that further harm is prevented to those already harmed.
- Discuss the importance of communication and involvement of those affected – patients, families and staff.
- Establish the complexities of PSII commissioning and planning in your organisation.
- Explore managing complex investigations spanning different organisational, care setting, and stakeholder boundaries.