Attend
Events happening today
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ALL
DAY
24 April 2025
This National Virtual Summit focuses on supporting staff to deliver good complaint handling and implementing and monitoring adherence to the PHSO National NHS Complaint Standards which are now being used and embedded across the NHS. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care. The conference will also reflect involving people and their families in complaints and integrating the process with the Patient Safety Incident Response Framework (PSIRF) to ensure patient safety actions and learning.
For more information and to register, visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/nhs-complaints-summit or email [email protected]
Follow on Twitter @HCUK_Clare #NHSComplaints
hub members receive a 20% discount. Email [email protected] for discount code.
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9
:00
24 April 2025 09:30 15:00
Nurses and nursing support workers in every setting have a vital role in improving outcomes for people with sepsis and with new guidelines published, there has never been a better time to update your knowledge and practice in this area.
Why attend
Latest information: Nurse specialists will give you the information on the signs and symptoms of sepsis and bring you up to date on the latest guidelines from NICE and the Academy of Royal Medical Colleges Practical application: Gain practical strategies for raising concerns effectively, including the latest information about Martha’s Rule Expert advice: Our experts offer advice on how to spot a deteriorating patient in a range of settings, including hospital, community and care homes PLUS all your clinical questions answered by our panel and networking. Register
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11
:00
24 April 2025 11:15 14:15
This new Making Families Count webinar is designed specifically for NHS staff who are committed to engaging positively with patients and families after a serious patient safety incident.
The programme seeks to create a unique learning experience for those in Family Liaison or Patient Engagement roles across the NHS. It focuses on learning from the lived experience of patients and families after serious patient safety incidents, contrasts the family liaison roles within the NHS and other sectors, and shares the learning from experts who have developed and run Family Liaison services in other parts of the NHS. The model of delivery enables delegates to interact with each other and with presenters, learning from each other and developing or expanding their peer support networks, which will be beneficial beyond the event itself.
This webinar is for:
Family Liaison Service Teams Patient Engagement Teams Directors of Nursing and Patient Services Staff involved in Serious Incident Investigations Staff involved in PSIRF implementation Speakers: Louise Pye, Karen Lascelles, Rosi Reed, Stephen Habgood, Len Hodkin, Kirk Wilson, Sue Massingham and Julie Kerry
Learning outcomes:
Contrasting the model of family liaison within the NHS and other sectors to create an understanding of alternate approaches, training, and service delivery. Develop a deeper understanding of the impact and long-term consequences for families of poor engagement during protracted incident investigations. Hearing the family’s perspective after an incident involving serious harm or death. Consider the crucial link between the NHS Trust and the family as they negotiate the difficult and complex NHS investigation process and related processes, e.g. inquests. Developing strong communication skills, being able to listen and empathise to build trust with families. Develop an approach to create an ethical relationship with the family by building trust, sharing information between families and the investigation lead, providing information about additional services available to families, and signposting to relevant support agencies. Consider the continuation of support, if needed, when the investigation closes. Consider your own peer support network and opportunities for expanding this further and use this webinar to reflect upon additional training and development needs and how these can be met. Register
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16
:00
24 April 2025 16:00
Join the Royal College of Nursing for the launch of a new exhibition on the history of healthcare and nursing in prisons, from the nineteenth century to the present.
The launch event will include a panel discussion on the past, present and future of prison health, drop-in activities and a chance to view the exhibition. Refreshments will be provided.
Speakers include: Donna Goddard, Ann Norman, Sobanan Naranthiren and Liz Walsh.
Register
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