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12 September 2024
This one-day masterclass will look at the new PSIRF and the Complaints Standards Framework and through real life content, bringing the human focus for the patients, loved ones, and indeed staff to the forefront. It will support staff to explore what compassionate engagement looks like, feels like, and how to communicate it authentically and meaningfully.
In a supportive and relaxed environment, delegates will have the opportunity to gain in depth knowledge of the emotional component, relate to, analyse and realise the significance of and believe in their own abilities in creating practices that not only support the PSIRF but go beyond compliance to be working in a way that supports gaining an optimum outcome for patients, families and staff, in often a less than optimum situation.
Key learning objectives:
Feel, analyse, and explore the presence and absence of compassionate engagement within life, trauma, and a healthcare incident and how empathy is the gateway to compassion.
Seeing perspectives and understanding emotional motivations and the emotional component recognising vulnerability in others and self.
Seeing the bigger picture and having an enquiring mind to understand the story and how the ‘Funnel of Life’ can impact on our ability to engage.
Build confidence in the positive impact of compassionate engagement and really being authentically interested in the emotional component to be able to create an optimum outcome in often a less than optimum situation.
Explore and have a good grasp of how internal unconscious belief systems, can link through to the outcomes we achieve. We know what works with compassionate engagement, but why do we so often struggle?
Explore and analyse biases, judgments, and how a lack of compassionate engagement not only has the potential to cause psychological harm, but can prevent optimum outcomes for the organisation.
Realise the significance of authenticity rather than feeling fearful of not doing things perfectly. Examine where can we get emotional information from to support us, even if we are not aware we are doing it!
Identify the importance of an enquiring mind and a hypothesis as we try and understand the story that we are aiming to compassionately engage with.
Develop understanding of Safeguarded Personal Resolution (SPR ®) to formulate compassionate engagement under PSIRF and the Complaints Standards Framework.
Develop awareness on personal wellbeing and resilience.
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12 September 2024
Recognising and reducing healthcare harm matters to those receiving and delivering care.
In this session, participants will explore how to broaden their understanding of healthcare harm through the use of an activity card with their teams to stimulate reflection and action, together. They will also hear the experiences of healthcare leaders who have facilitated the activity with their teams and what they learned.
Following the formal discussion, participants will have an opportunity to ask questions and share information and insights in a coach’s corner about planning activities and participating in Canadian Patient Safety Week.
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09 September 2024 23:00 12 September 2024 23:00
Standing for ‘For Patients, By Patients’, PxP 2024 is entirely led by an international team of patient and public partners and is a Patients Included™ event. Our purpose is to share resources, mentorship and community with patient partners and others involved in health research. Ultimately, our goal is partnering to make research stronger.
This free, virtual event aims to bring you a wealth of knowledge, skills and resources on patient engagement in health research. Patient engagement in health research, also known as patient and public involvement (in the UK) or consumer involvement (in Australia). 'Patient engagement’ in health research is where patients are research team members. This is different from volunteering to be a research participant where you might help advance research or healthcare, but a research participant generally does not give input into the research study itself. Whatever language you prefer, we warmly welcome everyone to attend.
PxP is a must-attend event for these two reasons:
PxP is specifically For Patients. While there has been excellent progress in the available patient engagement resources, many of these are designed for other members of the research team. Although we welcome health researchers to join us at the event in September, our key priority will be patient partners and other people with lived experience. We are led entirely By Patients. Every topic and speaker on the PxP conference program has been chosen by our experienced international committee of patient partners. For those based in Europe, Africa and America, the dates are September 10-12, and for those in parts of Asia and Oceania the dates are September 11-13. Please note the timings for Day 3 are different from Days 1 and 2. This is because we would like as many people as possible from across the globe to have a chance to join us live. We would love you to join us!
After the event, we will be hosting recordings on the PxP website which will be freely available.
2024 Steering Committee hope statement: To unite, inspire, and empower patients on their journey to health and wellness. May this summit be a beacon of hope fostering community, knowledge, and resilience as we navigate challenges together. Let us stand strong, advocate boldly, and transform research and healthcare for a brighter, healthier future.
Work on the agenda is nearly complete, and we look forward to sharing the session and speaker details with you soon. Do not hesitate to reach out if you have any questions at [email protected]
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11
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12 September 2024 11:30 12:30
Patient safety incidents are a leading cause of death and disability worldwide. Mental health services have, however, been largely absent from the evolving patient safety evidence base, in which over 20 years of publications have concentrated primarily on physical healthcare. Patient safety in community-based mental health services, where most mental healthcare is delivered, resembles a particularly poorly understood and insufficiently explored landscape.
In this presentation, Dr Phoebe Averill, Postdoctoral Research Associate, Imperial College London, reflects on her THIS Institute funded PhD research, through which she sought to begin to address the knowledge gap for patient safety challenges in mental healthcare delivered beyond the hospital setting. The main aims of this research were to study the nature of patient safety problems in community-based mental healthcare and to identify priorities for future interventional research. This talk will reflect on some of the overlaps in patient safety challenges observed in many healthcare contexts, alongside specialty- and setting-specific concerns of relevance to long-term, community mental healthcare journeys.
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