This National Virtual Summit focuses on the New National NHS Complaint Standards which will be used by PHSO from April 2023.
Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care. The conference will also reflect on managing complaints regarding Covid-19 – understanding the standards of care by which the NHS should be judged and responding to complaints regarding delayed treatment due to the pandemic.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/nhs-complaints-summit or email kate@hc-uk.org.uk.
hub members receive 20%. Email info@pslhub.org for discount code.
Follow on Twitter @HCUK_Clare #NHSComplaints
Event details
