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Showing results for tags 'PALS'.
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Content Article
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Content Article
Key findings from report Local reporting on complaints is inconsistent and inaccessible All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level. Analysis shows just 1 in 8 hospitals trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes reporting on complaints. Staff are not empowered to communicate with the public on complaints: All hospitals must produce an annual statutory complaints report but they- Posted
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