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Found 754 results
  1. News Article
    The Care Quality Commission (CQC) could regularly change its ratings of health and care providers without inspectors visiting them, under new plans from the watchdog. The CQC has said it wants to “move away from using comprehensive, on-site inspection as the main way of updating ratings” and instead use other sources like data and feedback from the public, to update ratings more regularly. At present — under the tough ratings regime introduced in 2014 in the wake of the Mid Staffs inquiry findings — it cannot change a provider’s score without carrying out a full inspection. It said in a recently published consultation that inspections “will remain an important part of how we assess quality,” but this will mostly be through more “targeted” inspections linked to significant risks to people’s safety, and the rights of vulnerable people. During the covid pandemic, CQC has targeted its on-site inspections at services where potential risks are identified, or where improvements are needed. Professor Ted Baker, the CQC’s chief inspector of hospitals, told HSJ the regulator wanted to move away from its current “fairly rigid” timetable of inspections in favour of a more “flexible” approach. Read full story (paywalled) Source: HSJ, 2 February 2021
  2. News Article
    Last night’s HSJ Patient Safety Awards celebrated the innovative work of frontline NHS teams in a year when the challenge and necessity of keeping the public safe had never been greater. Patient Safety Team of the Year was St Luke’s Cancer Centre and the pharmacy team from Royal Surrey Foundation Trust, who achieved ambitious change to reduce the risk of covid infections of cancer patients. This year saw the introduction of the Improving Care for Children and Young People Initiative of the Year which was won by Humber Teaching FT and Hull CCG for their Humber Sensory Processing Hub. Website The Patient Safety Awards celebrate the teams at the frontline pushing the boundaries of patient safety and driving cultural change to minimise risk, enhance quality of care and ultimately save lives. Read full story Source: HSJ, 21 September 2021
  3. News Article
    The Care Quality Commission have increased the safety rating for the William Harvey Hospital, in Kent, from 'inadequate' to 'requires improvement'. This comes after the hospital was hit with a safety scandal after staff and members of the public raised concerns about a lack of infection control amid outbreaks of Covid-19. “I am pleased to report that since our last inspection, leaders have worked hard to improve infection control practices in the medical care services departments at both hospitals, although some improvements still need to be fully embedded, particularly at William Harvey Hospital. We also found that there was a positive culture in the service across both hospitals, and staff felt empowered to report incidents. These were fully investigated by managers and, importantly, learnings were shared with the wider team.” Amanda Williams, CQC’s head of hospital inspection has said. Read full story. Source: The Independent, 5 August 2021
  4. Event
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    This online study day from the East of England Neonatal Operational Delivery Network will be led by Sara Davis, Neonatal Practice Development Lead. Using a blend of theory and guided workshops, you will have the opportunity to see worked examples, ask questions, share ideas and receive support in the first stages of planning your own project. It will include: Action planning for learning and improvement using human factor science and QI methodologies, Audit as a tool for assurance and improvement and team effectiveness. The cost of this study day is: £10.00 per person for delegates attending from within the East of England Network £20.00 per person for delegates attending from outside of the East of England Network. Book a place
  5. Event
    The Deteriorating Patient Summit focuses on recognising and responding to the deteriorating patient through improving the reliability of patient observations and ensuring quality of care. The conference will include National Developments including the recent recommendations on NEWS2 and Covid-19, and implementing the recommendations from the Healthcare Safety Investigation Branch Report Investigation into recognising and responding to critically unwell patients. The conference will include practical case study based sessions on identifying patients at risk of deterioration, improving practice in patient observations, responding to the deteriorating patient, improving escalation and understanding success factors in escalation, sepsis & Covid-19, involving patients and families in recognising deterioration, and improving the communication and use of NEWS2 in the community, including care homes, and at the interface of care. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/deteriorating-patient-summit or email kate@hc-uk.org.uk hub members receive a 20% discount. Email info@pslhub.org for the discount code Follow the conference on Twitter @HCUK_Clare #DeterioratingPatient
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    Development Partnerships, whilst common in other sectors, are rare in the NHS. However, these have proven remarkably successful when they’ve been implemented. HUC, one of the highest performing NHS 111 and GP OOH providers in the country, provides Integrated Urgent and Emergency Care for a population of 3.3M in the East of England. For the past six years HUC has worked in a joint Development Partnership with Content Guru, whose storm® contact centre solution is Europe’s biggest and most advanced cloud-based communications platform. The Development Partnership has jointly adapted Content Guru’s storm platform to meet HUC’s specific and evolving requirements across its service. This has grown to become the exemplar communications model for IUEC in England. It is currently being rolled out across all 16 NHS 111 providers in England. Development Partnerships, whilst common in other sectors, are rare in the NHS. However, these have proven remarkably successful when they’ve been implemented. In this webinar HUC’s CEO and Content Guru’s Head of Healthcare will discuss their journey together, share their key tips for success, and showcase some of the resulting innovations. Register for the webinar.
  7. Event
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    The Big Conversation will bring people together for a range of interactive discussions, workshops and presentations, giving a space for people to talk through the challenges of the Covid-19 pandemic, explore continuous improvement opportunities and share fresh insights and ideas on how to promote the improvement of health and care for the benefit of everyone, those who experience services and those who provide them. The Big Conversation will take place over two days. You can choose how much or how little you can attend for - feel free to join one session or stay for the whole time. We want to provide a space, time and environment where anyone can share innovative health and care improvements, that is, methods and approaches that have produced real changes for the benefit of enhancing patient and staff experiences, or changes that have improved population health, and or reduced costs. Day 1 will have the look and feel of a “virtual conference” with presentations, health and care improvement case study sessions and skills-building improvement workshops. Day 2 will be shaped around “open conversations” hosted by members of the audience around topics and questions that matter to them. Register now for the NHS Big Conversation. Don’t worry you are not committed to anything formally by clicking and registering, you are just saying you are interested at this point. Once you are registered, we will ask you to agree to us contacting you again. This will allow us to send you an email to confirm we have saved your details correctly and to tell you more about the Big Conversation plans. We will ask you to think about how you might want to become more involved in being part of the Big Conversation and this includes: An opportunity to submit a nomination for the National Improvement Awards To ask if you would like to sign-up to lead or co-lead your own virtual session on the second day of the Big Conversation
  8. Event
    This webinar from The European Hospital and Healthcare Federation (HOPE) on 29 March at 14:00 BST (15.00 CEST) will look at the Flemish Institute for Quality of Care (VIKZ). VIKZ is a network organisation financed by the Flemish government that has as primary goal to measure, follow up and publicly report quality and safety of care in the Flemish healthcare sector for the purpose of quality improvement. The objectives of the webinar are to: present the methodology used. give an overview of preliminary results. discuss challenges and future objectives of the VIKZ. Speaker Svin Deneckere, director Flemish Institute for Quality of Care (VIKZ) Register
  9. Event
    This one day masterclass, Mr Perbinder Grewal, General & Vascular Surgeon and Human Factors Trainer, will focus on teams working effectively and productively through improving the culture within healthcare organisations. There will be a focus on how safety and culture is perceived by healthcare staff and how culture relates to QI and audit. The outcome of the day is to not only improve safety culture and patient safety but also staff experience and staff engagement. Key learning objectives: Define culture within healthcare. Understand safety culture. Explore culture of quality improvement and audits. Improve civility within teams. Learn how to lead cultural change. All Medical and Non-medical Staff should attend. This masterclass is aimed at Clinical Staff, Team Managers, Senior Management. Register hub members receive 20% discount. Email: info@pslhub.org for discount code.
  10. Event
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    Following on from an initial webinar held in September 2021, this is the first in a new series of four webinars designed to support Q members to develop a deeper understanding of Quality Management Systems. Through an interactive session, with guest speakers Dr Amar Shah (East London Foundation Trust) and Dr Nicola Burgess (Warwick Business school), participants will: Gain understanding of the principles and mechanisms that organisations apply to deliver whole organisational quality management. Recognise different levels of organisational maturity and to be able to assess their own organisation against these levels. Consider “where to start?” through discussing and learning from others are different stages of organisational maturity. Whole organisational quality management relies on the support of colleagues at all levels across an organisation. So for this webinar we encourage you to bring a colleague. Pass on the invitation and make sure they know that you don’t need to be a Q member to join.
  11. Event
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    How can meaningful patient engagement result in better-quality care? We will all need to use health and social care services at some point in our lives. Many complex factors can influence the quality of care we receive. Policy-makers and researchers are increasingly highlighting the importance of putting people's voices at the centre of organising and planning health care services. Join the King's Fund to learn about proven methods for gathering people's views and experiences. Hear from national experts about what quality engagement looks like and why meaningful engagement with people and communities is key to delivering good care. Register
  12. Event
    This one day masterclass will focus on teams working effectively and productively through improving the culture within Healthcare organisations. There will be a focus on how safety and culture is perceived by healthcare staff and how Culture relates to QI and Audit. The outcome of the day is to not only improve Safety Culture and Patient Safety but also Staff Experience and Staff Engagement. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/safety-culture-excellence or email kate@hc-uk.org.uk hub members receive a 20% discount. Email info@pslhub.org
  13. Event
    This one day masterclass will focus on teams working effectively and productively through improving the culture within Healthcare organisations. There will be a focus on how safety and culture is perceived by healthcare staff and how culture relates to QI and audit. The outcome of the day is to not only improve safety culture and patient safety but also staff experience and staff engagement. Key learning objectives: Define culture within healthcare. Understand safety culture. Explore culture of quality improvement and audits. Improve civility within teams. Learn how to lead cultural change. Register
  14. Event
    The NHS Long Term Plan 2021 conference will set out the main commitments in the plan and provide a view of what they might mean, highlighting the opportunities and challenges for the health and care system as it moves to put the plan into practice post COVID-19. This conference will provide delegates with the opportunity to hear from key speakers on the NHS’s priorities for care quality and outcomes improvement for the decade ahead. The programme will inform and educate delegates on subjects that affect their everyday life all of which will help contribute both to patients and the UK economy. Confirmed speakers include: Matthew Taylor - Chief Executive, NHS Confederation Chris Hopson - Chief Executive, NHS Providers Professor Matthew Cripps - Director of Sustainable Healthcare, NHS England & Improvement Lisa Hollins - Director of Innovation Delivery, NHSX Further information and registration 10 fully funded (no charge) places are currently available exclusively to members of the hub and are limited on a first come first served basis. Email info@pslhub.org for a code.
  15. Event
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    This year ISQua is holding a virtual conference. Reasons to attend: To acknowledge the hard work that the healthcare workers around the world have undertaken during the COVID-19 pandemic;. To remember those who have died and to dedicate ourselves to improve what we do, so that we will be better prepared for the next time a crisis arises. To share knowledge and to learn from the experts in the field, as well as those who deliver and receive care. To hear from the great plenary speaker line-up that we have assembled. To attend symposia on coproduction of health, external evaluation, patient safety and quality improvement, and those concentrating on work in Australia, the Netherlands and Ireland, and by the ISQua Academy; To go to over 30 one hour seminars and workshops To have the opportunity to meet the Experts. To hear the shorter presentations and to read the posters where novel ideas are presented. Full programme Registration
  16. Event
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    COVID-19 has been incredibly stressful—personally and professionally—and has profoundly affected everyone in healthcare, including those of us in patient safety, quality, and risk management. Grab a cup of coffee or tea and join this virtual round table to decompress and share your experiences. Some of your colleagues have offered to discuss their coping strategies, and please feel free to do the same. We will also be providing resources from professionals trained to handle stress. Register
  17. Event
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    On 29 November 1999, the Institute of Medicine released a report called To Err is Human: Building a Safer Health System, the report reviewed the status of patient safety in the US and UK, 20 years on and the NHS have released The NHS Patient Safety Strategy. Within the newly developed strategy, the NHS has three strategic aims that will support the development of patient safety culture and a patient safety system. Register
  18. Event
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    Using a human-centred design approach when creating work procedures ensures that the needs, wants, preferences, capabilities and limitations of the people using the documents are the primary focus throughout every stage of their development, testing, implementation and review. This webinar will provide health and social care teams with advice and guidance on how to create work procedures with and for the people who will be using them to ensure that they are easy to use and help reduce related stress of risks Further information and registeration
  19. Event
    “Improving patient experience is not simple. As well as effective leadership and a receptive culture, trusts need a whole systems approach to collecting, analysing, using and learning from patient feedback for quality improvement. Without such an approach it is almost impossible to track, measure and drive quality improvement.” NHS England and Improvement 2019 Convenzis are excited to share details of our 1st Virtual NHS Patient Experience Conference to date, this live and interactive session will focus on key findings from the 2019 British Social Attitudes survey and discuss how the 2020 COVID-19 outbreak affected patient satisfaction and assurance. Register
  20. Event
    Veracuity was conceived out of a recognition that the practice of pharmacovigilance is performed suboptimally. That is because it relies entirely on a voluntary reporting system – one in which consumers and healthcare professionals must devote considerable energy if they were so inclined to notify somebody about a side effect they attribute to a bio-pharmaceutical product. Adverse event reporting is infrequent and cumbersome because stakeholders are only vaguely aware of their responsibility and the current system is neither easy nor fast to use. Nor does it provide reporters with any immediate helpful feedback. With only a very small percentage of adverse drug events ever reaching the attention of manufacturers or regulators, it is easy to conclude that the medical community and the public may be wholly unaware of tremendous risks and liabilities that may be attributed to drug products. This workshop allows participation in insightful conversation on the future of our industry. Program: Fishbein, J: Introduction and closing remarks. Barrett, CP: Implementation of Post-marketing Risk Management Commitment. Laugel, I: The future of pharmacovigilance with the use of artificial intelligence sounds good. Marschler, M: The use of pharmacogenomic methodologies in the pharmacovigilance evaluation of medicinal products. This webinar meets two times. Fri, Jan 29, 2021 12:00 PM - 2:00 PM GMT Fri, Jan 29, 2021 6:00 PM - 8:00 PM GMT Register 2021-workshop-flier.pdf
  21. Event
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    How Brighton & Sussex University Hospitals engaged staff to transform quality and free up time for patient care. Perfect Ward & Good Governance Institute will be joined by Carolyn Morrice, Chief Nurse and Matt Hutchinson, Head of Nursing - Quality and Safety from Brighton and Sussex Hospitals who will explain their own situation and how they engaged staff to transform quality and release time for patient care. Perfect Ward is a specialist provider in digital quality improvement and safety solutions across health and social care. Working with leading hospitals and care providers in the UK, Australia and South Africa, Perfect Ward is designed to make health and quality inspections easier and more efficient for frontline staff. Register
  22. Event
    The New Existence Webinar Series will take an in-depth look at The New Existence framework from The Beryl Institute. Helping to link core ideas and apply practices, each session in the series will focus on a key aim and corresponding actions of The New Existence. This webinar series will help to explore how lead together into the future of healthcare. The full webinar series is listed below. Webinars are scheduled from 2:00-3:00pm ET/1:00-2:00pm CT. Participants are not required to attend each webinar in the series. Click on a title below to register for the individual webinars in the series. Care teams Redefine and advance the integrated nature of and critical role patients and their circle of support play on care teams. January 28: Redefine the care team February 25: Invite and activate partnership March 25: Commit to care team well-being Governance & leadership Reimagine, redefine and reshape the essential role of leadership in driving systematic change. April 22: Create transparency across the healthcare ecosystem May 27: Restore and nurture confidence June 24: Transform healthcare in collaboration with diverse voices Models of care & operations Co-design systems, processes and behaviors to deliver the best human experience. July 22: Co-design intentional, innovative and collaborative systems August 26: Innovate processes of care to transform behavior Policy & systemic issues Advocate for equitable institutional, governmental and payor policies, incentives and funding to drive positive change. September 23: Hardwire human partnership in the healthcare ecosystem October 28: Research, measure and dismantle the structures and systems that lead to disparities November 23: Modernise the surveys and democratise the data
  23. Content Article
    The National Infusion and Vascular Access Society (NIVAS) is a multidisciplinary organisation made up of healthcare professionals with a special interest in vascular access and IV therapy.  This white paper by NIVAS lays out evidence that having a nursing-led vascular access team in every hospital in the UK will improve patient safety, reduce workload pressures for other staff, and save the NHS money. Vascular access involves the use of devices such as catheters to deliver or remove fluids, blood or medication from a patient’s bloodstream. The paper examines the arguments advocating for Vascular Access Services Team (VAST) across the NHS, acknowledging the current pressures of restarting the NHS following the pandemic and the roadmap to reduce the elective waiting lists. It also outlines how integrating a standardised model of VAST into the healthcare systems of the NHS will benefit patients, the new Integrated Care Systems (ICS) and the wider objectives of the NHS.
  24. Content Article
    This Quality Improvement Programme for Surgical Site Infections document was developed as an output of an advisory board meeting, convened by Mölnlycke. The meeting focused on developing a resource to aid healthcare professionals to deliver successful infection prevention programmes in their organisations. 
  25. Content Article
    Hear from Amanda Hutchinson, Head of Policy for Regulatory Change and Lisa Annaly, Head of Analytic Content here at CQC, as they take you through the Care Quality Commission's (CQC) new regulatory approach. This video covers: CQC's assessment framework. CQC's assessment approach. What a 'year in the life' of a provider will look like under our new regulatory approach. Feedback from a recent engagement session CQC held with over 100 health and social care providers and professionals. Ways you can stay up to date with the changes CQC is making.
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