Hannah Rusby reassures her patient he’s in good hands. He is in his eighties, skeletal, confused and struggling to answer basic questions. His breathing is rapid.
After a few minutes of probing questions and basic tests, Rusby knows this is serious — after months of decline while living alone, the man is critically ill and needs to go to hospital urgently.
With more than 500,000 people waiting for social care assessments across England, emergency calls such as this are increasingly common.
“We are becoming a middleman for all the other services,” said Rusby, who qualified as a