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Showing results for tags 'PALS'.
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Content Article
Birthrights video: Speak Up, Speak Out (16 November 2021)
Patient-Safety-Learning posted an article in Maternity
This video by the charity Birthrights encourages women and birthing people to speak out when they experience poor quality care. It highlights the right to safe and appropriate maternity care that respects individuals' dignity, privacy and confidentiality and is given equally and without discrimination.- Posted
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- Health inequalities
- Health Disparities
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Content ArticleJames Munro, Chief Executive of Care Opinion, argues that there is extraordinary, yet untapped value in patient feedback which is not being recognised in current policy and practice. His blog follows the launch of the National Institute of Healthcare Research's (NIHR) themed review on using patient feedback to improve care. Gathering feedback from people who use health services sounds like a simple and straightforward matter. Doesn’t everyone love feedback? The NIHR themed review Improving Care by Using Patient Feedback highlights that this is a topic beset by complexity, uncertainty and disagreement. It’s also an area which can provoke strong emotions both from those offering feedback, such as: “why isn’t anyone listening?” and those receiving it: “why am I being attacked when I work so hard?”.
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- Feedback
- System safety
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Content ArticleAn effective complaints system is a vital part of high-quality health and social care, helping services and individuals learn how to do better when things don't go according to plan. For people to speak up about their concerns, they need to be confident that the system will act in response. In order to build the trust the NHS needs to consistently demonstrate that they are taking people's complaints seriously. This report investigates how well NHS trusts across England communicate about their work on complaints and whether current effort are sufficient to build that public trust.
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- Complaint
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Content ArticleThis quick guide from the NHS explains what to expect if you need to stay in hospital for a period of time.
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- Hospital ward
- Patient
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Content ArticleImperial College Healthcare NHS Trust devised this inforgraphic to assist with navigating the the complaints system within the Patient advice and liaison service (PALS).