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Found 128 results
  1. Content Article
    Key findings Positive results Of those who have been told who is in charge of organising their care, 96% said that they knew how to contact this person. 90% said the person organised their care quite well or very well. There was a statistically significant improvement since 2019 in the percentage of people who have had the possible side effects and purpose of their medicines discussed with them. Areas for improvement Accessing care Two in five people (42%) thought the waiting time for their NHS talking therapies was too long. Only 41% of people ha
  2. Event
    In this conversation, James Munro, CEO of Care Opinion, will speak with Dr Lauren Paige Ramsey of the University of Leeds. They will be talking about the safety of people with learning disabilities in care settings, and what we can learn about that from feedback shared on Care Opinion. Here is the research we will be discussing: Systemic safety inequities for people with learning disabilities: a qualitative integrative analysis of the experiences of English health and social care for people with learning disabilities, their families and carers Do join us for this conversation: e
  3. News Article
    The culture at a long-troubled ambulance trust is ‘worsening, not improving’, its staff have told a health watchdog. Concerns about culture and patient safety at East of England Ambulance Service Trust (EEAST) were raised to inspectors at the Care Quality Commission (CQC) during an inspection of the trust last month, according to public documents. In a feedback letter to the trust following the inspection, the CQC said staffing at EEAST’s control room was below planned levels, and the inspectors were “not assured that staffing levels met the demands within the service and this may im
  4. News Article
    Several large teaching hospitals are among those which saw the steepest declines in the proportion of staff who would recommend the care of their organisation, according to the NHS staff survey results. Norfolk and Norwich University Hospitals Foundation Trust, University Hospitals Birmingham, Liverpool University Hospitals FT and Nottingham University Hospitals Trust saw declines of 12 percentage points or more in 2021 — for the proportion of staff saying they would be happy for a friend or relative to be treated at their organisation. This was double the average drop in the acute sector
  5. Event
    This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. This is particularly important during COVID-19 where feedback and engagement is key in identifying opportunities to create the best possible experiences for patients and carers, who are often accessing services during difficult times for themselves and their families. Through national updates and case study presentations the conference will support you to measure, m
  6. Content Article
    The toolkit includes a decision-making tree to help nursing staff and students decide whether to raise a concern and when to escalate a concern. It also provides definitions of 'raising concerns' and 'escalation' and covers the following areas: Why raise concerns? Types of concerns How to report What to expect Manager's responsibilities What if it is unresolved? Pressure not to report Further help
  7. Content Article
    Two years before Susan’s relative died, he was scanned for an unrelated condition that needed no treatment. This scan showed a small tumour which was recorded and identified as a red alert. The locum doctor reviewing the scan was 16 hours into his shift. No action was taken by the Trust and neither the patient nor his GP were alerted to the tumour and the need for immediate treatment. Eighteen months later, Susan’s relative presented with symptoms at his GP’s surgery and was referred for urgent assessment. He was diagnosed with cancer and a course of chemotherapy and radiotherapy was undertake
  8. Content Article
    Care Opinion is a non-profit organisation with over 16 years of online feedback from patients. It is a platform for patients to share their experiences of UK health and care services, whether good or bad, and where Trusts and healthcare organisations can read and act upon this feedback. It is free for patients to use, and organisations can have two responders for free, or more if they subscribe. Currently, Care Opinion hosts over 480K stories (many from nhs.uk, with which Care Opinion shares data), with 75% of the stories receiving a response. The site has 50K visitors a week with current
  9. Content Article
    The report highlights a dip in patient satisfaction with NHS services, probably due to the impact of the Covid-19 pandemic. The data also demonstrates increased variation in patient satisfaction between different providers. Trends identified in the report include: Sharp falls in ratings for maternity provision across England Significant variation in ratings for different A&E departments Falls in rapid access to care across whole trusts
  10. Content Article
    You can find out more about the Conquer Silence campaign and download a Communications Toolkit for Healthcare Providers and Leaders via the link below.
  11. Content Article
    This version of the Framework is for: All NHS staff, including all clinical and non-clinical staff and senior leaders, to: provide a clear vision of how to approach feedback and complaints effectively set out how they should approach learning from complaints to improve services. Everyone who provides feedback or makes a complaint about the NHS, and the people who support, advise or advocate for them. It sets out what they can expect to see and experience when doing so. NHS staff who are being complained about. It will make sure they are supported and that the co
  12. Content Article
    Findings suggest there is no single best way to collect or use PREM data for QI, but they do suggest some key points to consider when planning such an approach. For instance, formal training is recommended, as a lack of expertise in QI and confidence in interpreting patient experience data effectively may continue to be a barrier to a successful shift towards a more patient-centred healthcare service. In the context of QI, more attention is required on how patient experience data will be used to inform changes to practice and, in turn, measure any impact these changes may have on patient exper
  13. Content Article
    In this video, Senior Paediatric Intensivist, Adrian Plunkett from Birmingham Childrens Hospital UK, discusses positive reporting (as opposed to incident reporting) in improving morale and outcome in sepsis.
  14. Content Article
    Social normalisation of deviance means that people within the organisation become so much accustomed to a deviant behaviour that they don’t consider it as deviant, despite the fact they exceed their own rules for the elementary safety. People grow more accustomed to the deviant behaviour the more it occurs . To people outside of the organisation, the activities seem deviant; however, people within the organisation do not recognise the deviance because it is seen as a normal occurrence. In hindsight, people within the organisation realise that their seemingly normal behaviour was deviant.
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