Jump to content

Search the hub

Showing results for tags 'Confidence'.

More search options

  • Search By Tags

    Start to type the tag you want to use, then select from the list.

  • Search By Author

Content Type


  • All
    • Commissioning, service provision and innovation in health and care
    • Coronavirus (COVID-19)
    • Culture
    • Improving patient safety
    • Investigations, risk management and legal issues
    • Leadership for patient safety
    • Organisations linked to patient safety (UK and beyond)
    • Patient engagement
    • Patient safety in health and care
    • Patient Safety Learning
    • Professionalising patient safety
    • Research, data and insight
    • Miscellaneous


  • Commissioning, service provision and innovation in health and care
    • Commissioning and funding patient safety
    • Digital health and care service provision
    • Health records and plans
    • Innovation programmes in health and care
    • Climate change/sustainability
  • Coronavirus (COVID-19)
    • Blogs
    • Data, research and statistics
    • Frontline insights during the pandemic
    • Good practice and useful resources
    • Guidance
    • Mental health
    • Exit strategies
    • Patient recovery
  • Culture
    • Bullying and fear
    • Good practice
    • Occupational health and safety
    • Safety culture programmes
    • Second victim
    • Speak Up Guardians
    • Staff safety
    • Whistle blowing
  • Improving patient safety
    • Clinical governance and audits
    • Design for safety
    • Disasters averted/near misses
    • Equipment and facilities
    • Error traps
    • Health inequalities
    • Human factors (improving human performance in care delivery)
    • Improving systems of care
    • Implementation of improvements
    • International development and humanitarian
    • Safety stories
    • Stories from the front line
    • Workforce and resources
  • Investigations, risk management and legal issues
    • Investigations and complaints
    • Risk management and legal issues
  • Leadership for patient safety
    • Business case for patient safety
    • Boards
    • Clinical leadership
    • Exec teams
    • Inquiries
    • International reports
    • National/Governmental
    • Patient Safety Commissioner
    • Quality and safety reports
    • Techniques
    • Other
  • Organisations linked to patient safety (UK and beyond)
    • Government and ALB direction and guidance
    • International patient safety
    • Regulators and their regulations
  • Patient engagement
    • Consent and privacy
    • Harmed care patient pathways/post-incident pathways
    • How to engage for patient safety
    • Keeping patients safe
    • Patient-centred care
    • Patient stories
  • Patient safety in health and care
    • Care settings
    • Conditions
    • Diagnosis
    • High risk areas
    • Learning disabilities
    • Medication
    • Mental health
    • Men's health
    • Patient management
    • Social care
    • Transitions of care
    • Women's health
  • Patient Safety Learning
    • Patient Safety Learning campaigns
    • Patient Safety Learning documents
    • Patient Safety Learning news archive
    • 2-minute Tuesdays
    • Patient Safety Learning Annual Conference 2019
    • Patient Safety Learning Annual Conference 2018
    • Patient Safety Learning Awards 2019
    • Patient Safety Learning Interviews
    • Patient Safety Learning webinars
  • Professionalising patient safety
    • Accreditation for patient safety
    • Competency framework
    • Medical students
    • Patient safety standards
    • Training
  • Research, data and insight
    • Data and insight
    • Research
  • Miscellaneous
    • Health care
    • Social care
    • Jobs and voluntary positions
    • Suggested resources


  • News

Find results in...

Find results that contain...

Date Created

  • Start

Last updated

  • Start

Filter by number of...


  • Start



First name

Last name


Join a private group (if appropriate)

About me



Found 29 results
  1. Content Article
    As I write this, I am one of the lucky people who can stay at home today, coach NHS colleagues, notice a storm raging and write this blog. Yes, it’s 18 February 2022, the day when many records of wind speed are being broken and our services stand tall against the odds (again). So how are you as we continue our march into March? We have an overwhelming demand for services, but you are still the brilliant you. Here’s four things that may help you continue to stand tall: 1. Take a moment to reflect on your contributions The last 2 years have been tough, exhausting, but you have offered your best under the most challenging of circumstances. Take a step back, just for a moment. Take a proper look at your contributions. There will be things you say you could have done better (we are often our own harshest critics) but you have made a real difference. Allow yourself the opportunity to appreciate your contribution, how you kept your patients safe. Talk to your colleagues about this. Individually and collectively, you can feel very proud. 2. Seek out feedback Sometimes people say they don’t receive feedback; it maybe they are too overwhelmed to receive it, others may be too busy to offer it. Whatever the reason, seek it out. Appraisal meetings are a good starting point. Prepare for it, ask that all important question "How am I doing?". Check in in with colleagues – how did that go, what else could I be doing? The Healthcare Leadership Model also offers a great structured 360 opportunity. 3. What’s next? As a coach, I often reference the magic triangle, especially when I work with people who have lost their mojo or are just secretly wondering whether it’s time for a new opportunity. A great job will give you: Enjoyment – you can’t wait to get to work. Challenge – you may have this daily, weekly. It can be exhausting but it’s also exhilarating. Supporting your team through the tough stuff, problem solving, enabling the right response. It’s what you do best. Learning – in the right role for you, there will be learning. If these three things are still very much in balance, great. If not it may be time to be thinking about your next role. No rush but it may be a consideration. 4. Look after yourself and each other As I have said before in earlier blogs, seeking support is a sign of strength not weakness. There are services both internally and outside your organisation. In terms of external support, in the South East, the NHS Leadership Academy offers a ‘crisis coaching’ service: Coaching in a Crisis – South East Leadership Academy. Across the country, coaching and mentoring support is available via the NHS Leadership Academy: Coaching and Mentoring – Leadership Academy – just click on local coaching and mentoring offers. Thanks for reading this. With my best wishes for the months ahead. "She stood in the storm and when the wind did not blow her away, she adjusted her sails" Elizabeth Edwards Read some of Sally's other blogs: Swimming with the tide Getting to grips with your imposter syndrome Keep your light shining bright – three tips I think you’re on mute… The art of wobbling: Part 1 The art of wobbling: Part 2
  2. Content Article
    Imposter syndrome – that feeling of being not enough and the more you notice it the bigger it becomes. It lands in the pit of your stomach, it’s that voice that says "you, really?". And rather than going away, it shouts a little louder and risks being a real interference to you being at your absolute best. It's common in high achievers, perfectionists. A friend recently asked me if we are born with it. I don’t think so but I do think it has its roots in early labelling – he’s the bright one, she’s the kind one. And we learn to hide it. I did a quick straw poll last week. Everyone I spoke to shared their experiences of imposter syndrome with a range of triggers: moving from being ‘in training’ to someone who is expected to know all the answers, being invited to give a big presentation, leading a new team, starting a new job, chairing an expert committee (expert – now there’s a scary word). In my experience it crops up all the time in coaching sessions. Often at work, people are concerned they may appear weak or not quite up to the job. It may be easier to simply keep quiet. Coaching is a safer space, you won’t be judged, you will be encouraged to find a solution for your imposter syndrome. You can choose to ignore it, but please don’t. At worst case it could mean that your most important lifesaving contribution, that key piece of information that changes the approach the team is taking for the better may not surface. "Its ok, they know better than me" is not the answer. So here’s my three tips drawn from my experience of working this through with others. 1. Get to know your imposter syndrome better It’s really hard to work on something you don’t really understand. Some of us like to talk things through with a trusted friend or colleague, others favour quiet reflection. Whatever your preference, take time to get to know your version of imposter syndrome a little better: when it lands how often what triggers it how it makes you feel. Start to build that picture. This information is essential. It is worth investing the time. 2. Name it This may strike you as weird, but the simple act of naming something helps us to have a shorthand to use when it joins us (and it will be back) and gives a pass through to dealing with it. I have worked with people who use a christian name, a cartoon character, the weather. For me it is a jackdaw (heavy landing – solid - stays a little while). Use whatever works for you. 3. Work on it Armed with this new level of understanding: Remind yourself why you were appointed/asked/whatever your situation. Talking it through may be enough. Sometimes it is worth writing down the skills: knowledge and ingenuity that you bring to the table so you can bring it to mind at a moment’s notice. Re-connect to the great feedback you have received, solicited and unsolicited. Appraisals, 360s, that lovely email or phone call thanking you, the one that turned a rotten day into one with a better ending. Once these are centre stage, they will help to quieten that doubting thomas of a voice. And if you know there are particular triggers for you – that meeting, that person – work out your own private handling strategy. A little re-framing works wonders, especially when served with a bit of humour. Then the next time your imposter syndrome pays you a visit: remember the expertise you bring to the table, that great feedback prepare as you always would and show your best self stay calm, stand tall, make your voice count. Oh and if you really are out of your depth, an honest answer, "that’s a new one on me", and a commitment to come back with an answer as soon as possible will always help you out. No one can be expected to know everything, not even an expert!
  3. Content Article
    Patient Safety Tool Box Talks© Theme 1 talks - Person centred care and supportre and Support Patient Safety Tool Box Talks© Theme 2 talks - Effective care and support Patient Safety Tool Box Talks© Theme 3 talks - Safe care and support Patient Safety Tool Box Talks© Theme 5 talks - Leadership, governance and management Patient Safety Tool Box Talks© Theme 8 talks - Use of information