Clive Flashman
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Using Twitter to assess patient takes on patient experience
in News
A group article by Patient Safety Learning
@Richard Jones - what is your take on this?
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Using Twitter to assess patient takes on patient experience
in News
A group article by Patient Safety Learning
Posted
Thanks @Richard Jones
I was doing sentiment analysis on Tweets about 5-6 years ago for a client in the USA. It became evident that people were much more willing to make the effort to post a negative review than they were a positive one. This can of course skew the overall conclusions massively.
I am reminded of my sadly departed friend, Michael Seres, who when he wasn't getting the support he needed from clinicians here in the UK, published his test results online via Twitter and received advice from clinicians from all over the world. It completely changed the way his condition was managed.
There is always this tension between gaining appropriate context about a patient, and the need for privacy - this is something that has to be decided on a case by case basis.