Hi all - I work as Clinical Quality Manager for Primary & Community Services (with the newly formed Hampshire & Isle of Wight ICS).
I chair a regular meeting for Primary Care colleagues - typically some of the local GPs and practice managers attend.
I am wanting to spotlight a bit on 'challenging behaviour' among primary care patients, and specifically the importance of addressing it as early as possible - i.e. all the steps that can be taken before resorting to de-registration or special allocation scheme (SAS).
Has anyone on the hub got experience of doing similar? If so, would you be able to share anything - resources, case studies or presentations perhaps? Maybe you have some learning from a specific incident? I really just want to prompt some discussion among those present, so I don't mind if the materials cover good/bad practices in how to manage challenging behaviours.
As always, the real learning comes from the conversations, not necessarily the slides!
Thanks in advance, Leo 🙂
PS. Happy to share whatever I end up using afterwards.
Help please: Managing challenging behaviour in Primary Care
in Miscellaneous
Posted
Hi all - I work as Clinical Quality Manager for Primary & Community Services (with the newly formed Hampshire & Isle of Wight ICS).
I chair a regular meeting for Primary Care colleagues - typically some of the local GPs and practice managers attend.
I am wanting to spotlight a bit on 'challenging behaviour' among primary care patients, and specifically the importance of addressing it as early as possible - i.e. all the steps that can be taken before resorting to de-registration or special allocation scheme (SAS).
Has anyone on the hub got experience of doing similar? If so, would you be able to share anything - resources, case studies or presentations perhaps? Maybe you have some learning from a specific incident? I really just want to prompt some discussion among those present, so I don't mind if the materials cover good/bad practices in how to manage challenging behaviours.
As always, the real learning comes from the conversations, not necessarily the slides!
Thanks in advance, Leo 🙂
PS. Happy to share whatever I end up using afterwards.