Summary
Few empirical studies have directly examined the relationship between staff experiences of providing healthcare and patient experience. Present concerns over the care of older people in UK acute hospitals – and the reported attitudes of staff in such settings – highlight an important area of study.
Maben et al. examine the links between staff experience of work and patient experience of care in a ‘Medicine for Older People’ (MfOP) service in England.
‘Poppets and parcels’: the links between staff experience of work and acutely ill older peoples’ experience of hospital care (25 April 2012)
https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1748-3743.2012.00326.x
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