Summary
This article from Healthwatch outlines the communications patients should expect from their healthcare provider while they are waiting for treatment. It also describes how healthcare staff should involve patients in shared decision-making about their care and communicate clearly, personally and transparently.
What to expect when waiting for care (6 September 2021)
https://www.healthwatch.co.uk/advice-and-information/2021-09-06/what-expect-when-waiting-care
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