Summary
This toolkit by The Point of Care Foundation is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.
Patient and Family-Centred Care toolkit (The Point of Care Foundation, April 2016)
https://www.pointofcarefoundation.org.uk/resource/patient-family-centred-care-toolkit/
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