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(15 September 2022)</title><link>https://www.pslhub.org/learn/patient-engagement/if-i-pay-for-private-treatment-how-will-my-nhs-care-be-affected-15-september-2022-r8091/</link><guid isPermaLink="false">8091</guid><pubDate>Tue, 08 Nov 2022 09:35:13 +0000</pubDate></item><item><title>NHSE guidance - Using the Friends and Family Test to improve patient experience (2 September 2019)</title><link>https://www.pslhub.org/learn/patient-engagement/nhse-guidance-using-the-friends-and-family-test-to-improve-patient-experience-2-september-2019-r8134/</link><guid isPermaLink="false">8134</guid><pubDate>Mon, 07 Nov 2022 13:22:00 +0000</pubDate></item><item><title>New strategies for healthcare organisations to capture patient attention and spur positive action (September 2021)</title><link>https://www.pslhub.org/learn/patient-engagement/new-strategies-for-healthcare-organisations-to-capture-patient-attention-and-spur-positive-action-september-2021-r8112/</link><guid isPermaLink="false">8112</guid><pubDate>Sun, 06 Nov 2022 11:25:00 +0000</pubDate></item><item><title>NHSE - Bite-size guides to patient insight (23 August 2019)</title><link>https://www.pslhub.org/learn/patient-engagement/nhse-bite-size-guides-to-patient-insight-23-august-2019-r8133/</link><guid isPermaLink="false">8133</guid><pubDate>Fri, 04 Nov 2022 13:16:00 +0000</pubDate></item><item><title>The Beryl Institute - Defining patient experience</title><link>https://www.pslhub.org/learn/patient-engagement/the-beryl-institute-defining-patient-experience-r8116/</link><guid isPermaLink="false">8116</guid><pubDate>Tue, 01 Nov 2022 11:56:00 +0000</pubDate></item><item><title>The Beryl Institute - Path to experience excellence</title><link>https://www.pslhub.org/learn/patient-engagement/the-beryl-institute-path-to-experience-excellence-r8144/</link><guid isPermaLink="false">8144</guid><pubDate>Tue, 01 Nov 2022 11:34:00 +0000</pubDate></item><item><title>The Beryl Institute - Defining patient experience (2011)</title><link>https://www.pslhub.org/learn/patient-engagement/the-beryl-institute-defining-patient-experience-2011-r8143/</link><guid isPermaLink="false">8143</guid><pubDate>Mon, 31 Oct 2022 11:26:00 +0000</pubDate></item><item><title>DHSC - Guidance on NHS patients who wish to pay for additional private care (2009)</title><link>https://www.pslhub.org/learn/patient-engagement/dhsc-guidance-on-nhs-patients-who-wish-to-pay-for-additional-private-care-2009-r8090/</link><guid isPermaLink="false">8090</guid><pubDate>Mon, 31 Oct 2022 09:26:00 +0000</pubDate></item><item><title>The King's Fund: Has the public fallen out of love with the NHS? (26 October 2022)</title><link>https://www.pslhub.org/learn/patient-engagement/the-kings-fund-has-the-public-fallen-out-of-love-with-the-nhs-26-october-2022-r8014/</link><guid isPermaLink="false">8014</guid><pubDate>Fri, 28 Oct 2022 15:37:55 +0000</pubDate></item><item><title>Patients Included charter</title><link>https://www.pslhub.org/learn/patient-engagement/patients-included-charter-r7959/</link><description><![CDATA[
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