Learn: Learnhttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/page/10/?d=1Learn: LearnenHSJ Patient Safety Congress 2019: Why should we listen to patientshttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/hsj-patient-safety-congress-2019-why-should-we-listen-to-patients-r565/565Mon, 19 Aug 2019 11:44:00 +0000PPI in national clinical audit – A submission to the Richard Driscoll Memorial Award 2018https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/ppi-in-national-clinical-audit-%E2%80%93-a-submission-to-the-richard-driscoll-memorial-award-2018-r357/ Between April and June 2018, the RCPCH Children and Young People’s Engagement Team met with over 130 children, young people and families to collect their views on ‘service contact ability’ and family mental health. Over 2335 questionnaires were submitted by children, young people and their carers.

This submission demonstrates:

  • patient-led activity
  • impact from patient and public involvement
  • embedded involvement to sustain QI
]]>357Wed, 14 Aug 2019 07:47:00 +0000AHRQ: Warm handoffs improve patient safetyhttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/ahrq-warm-handoffs-improve-patient-safety-r389/389Sat, 10 Aug 2019 09:00:00 +0000Call 4 Concern leaflet - Brighton and Sussex University Hospitals Trusthttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/call-4-concern-leaflet-brighton-and-sussex-university-hospitals-trust-r290/ The patient leaflet explains about the Call 4 Care service to patients, carers and families and contains information that may be helpful during their hospital stay.

This template can be adapted and used by any trust in any setting.

]]>290Wed, 07 Aug 2019 10:39:00 +0000The Point of Care Foundation – Using patient experience for improvementhttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/the-point-of-care-foundation-%E2%80%93-using-patient-experience-for-improvement-r457/457Sat, 03 Aug 2019 15:03:00 +0000Promoting engagement by patients and families to reduce adverse events in acute care settings: a systematic review (July 2014)https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/promoting-engagement-by-patients-and-families-to-reduce-adverse-events-in-acute-care-settings-a-systematic-review-july-2014-r418/418Fri, 02 Aug 2019 13:26:00 +0000What about the patients? Experience is the weakest of the three arms of qualityhttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/what-about-the-patients-experience-is-the-weakest-of-the-three-arms-of-quality-r219/ What can I learn?

  • Patient experience remains the weakest of the three arms of quality; it doesn’t get the same attention as safety and clinical effectiveness and still tends to be seen as a nice add-on. This needs to change.
  • Don’t measure, unless you’re willing and able to improve. 
  • Start small, but start. Don’t be focussed on the barriers. Measure well. Feedback responsibly, link it to improvement.
  • Don’t worry about unleashing high patient expectations that can’t be met.
]]>219Fri, 19 Jul 2019 16:02:01 +0000Patient- and relative-activated critical care outreach: a 7-year service reviewhttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/patient-and-relative-activated-critical-care-outreach-a-7-year-service-review-r168/ Mandy Odell, Nurse Consultant, Critical Care, Royal Berkshire NHS Foundation Trust, Reading, has implemented this initiative in her hospital and beyond.

Five years following the introduction of a whole-hospital, 24-hour critical care outreach (CCO) service, an additional service was introduced that enabled patients and their families to directly call the CCO team if they had concerns that were not being acknowledged by the patient’s clinical team. The aim of this review, published in the Journal of Nursing, was to report on 7 years of patient and family referrals using quantitative and free text data extracted from the CCO referral database.

]]>168Thu, 11 Jul 2019 10:04:00 +0000Using online patient feedback to improve carehttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/using-online-patient-feedback-to-improve-care-r154/ This resource is a key output from an NIHR-funded research project called INQUIRE: improving NHS quality using internet ratings and experiences. It turns the research findings and key lessons into a practical output. It is designed to help healthcare staff interpret and respond appropriately to online feedback and use it to improve healthcare delivery.

]]>154Fri, 05 Jul 2019 23:24:00 +0000From tokenism to empowerment: progressing patient and public involvement in healthcare improvementhttps://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/from-tokenism-to-empowerment-progressing-patient-and-public-involvement-in-healthcare-improvement-r100/100Wed, 26 Jun 2019 13:02:00 +0000Patient safety: Patients' role in improving patient safety (Presentation: Paris 2012)https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/patient-safety-patients-role-in-improving-patient-safety-presentation-paris-2012-r101/ Key learning points

Richard Thomson: Evidence based patient involvement in improving patient safety

  • Understanding the key drivers and barriers for involving patients in improving patient safety.
  • Identifying the key elements of an implementation plan for patient involvement.

Erica van der Schriek-de Loos: Patients as consultants in care processes: improving safety or not?

  • Optimising patient safety is only possible when patients are engaged as consultants of their own healthcare processes. Implementation of initiatives needs to be based on the relationship between patients and healthcare professionals to create an active dialogue about safety. To create a long term effect of the patients’ role it’s essential that incorporation of the patients’ perspective is developed at 4 levels: individual care processes, national healthcare organisations, national healthcare system, and laws and regulations.

Rick Iedema: What are patients’ expectations when things go wrong in clinical care?

  • This session outlined what patients expect to happen when things go wrong in their clinical care. Findings were derived from 100 interviews with patients and family members involved in high-severity incidents, and are illustrated with videoed interview clips.
]]>101Wed, 26 Jun 2019 13:02:00 +0000BMA: Patient and public involvement – a toolkit for GPs (updated January 2015)https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/bma-patient-and-public-involvement-%E2%80%93-a-toolkit-for-gps-updated-january-2015-r106/ publicpatientinformationtoolkit_Jan2015.pdf

]]>106Wed, 26 Jun 2019 13:02:00 +0000Voices of caregivers, Schwartz Rounds™ (28 February 2018)https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/voices-of-caregivers-schwartz-rounds%E2%84%A2-28-february-2018-r4309/4309Mon, 25 Mar 2019 17:36:00 +0000