Summary
South Australia Health's patient-centred involves engaging with the consumer and the consumer to make sure they are responsive to their needs, values and preferences. One way South Australia Health gathers feedback is to survey people who have spent time in a country or metropolitan public hospital. In 2017, 2228 people were interviewed and their responses were analysed. This report summarises the results of the survey.
Government for South Australia: Measuring consumer experience report 2018
https://www.sahealth.sa.gov.au/wps/wcm/connect/912d53c5-5f8b-47a8-8593-c02a3ca48723/18088.1+-++SACESS+Report+2018-v6-web+secure.pdf?MOD=AJPERES&CACHEID=ROOTWORKSPACE-912d53c5-5f8b-47a8-8593-c02a3ca48723-mMGrSyC
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