Good communication with patients who are waiting for care (January 2021)

Summary

The challenge COVID-19 poses means that clear, concise and timely communication with patients is more critical than ever.

This guidance, and these supporting documents, present providers with core principles that will help deliver personalised, patient-centred communications to patients who are waiting for care.

Content includes:

• Core principles of good patient communication
• A template letter about rescheduling an appointment
• A template letter about postponing an operation
• A template letter about postponing an appointment.