Summary
This Annual Review contains data and infographics about patient and staff engagement with Care Opinion at 17 NHS boards in Scotland between April 2020 and March 2021. The theme of the review is 'Communication, connectivity and relationships' and it notes that use of online communication has become more widespread as a result of the COVID-19 pandemic, a factor which has contributed to increases in online patient feedback.
Annual Review of stories on Care Opinion about NHS Boards in Scotland 2020/21 (30 July 2021)
https://www.careopinion.org.uk/presentations/co-annual-review-2021
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