Learn: Learnhttps://www.pslhub.org/learn/organisations-linked-to-patient-safety-uk-and-beyond/international-patient-safety/the-beryl-institute/?d=1Learn: LearnenThe state of human experience 2025: Thriving in the face of change (The Beryl Institute, 30 July 2025)https://www.pslhub.org/learn/organisations-linked-to-patient-safety-uk-and-beyond/international-patient-safety/the-beryl-institute/the-state-of-human-experience-2025-thriving-in-the-face-of-change-the-beryl-institute-30-july-2025-r13571/ Key findings include:

  • 79% of organisations now have a formal patient experience mandate
  • Staff engagement and culture remain top drivers of outcomes
  • AI has emerged as a leading investment priority
  • More organisations feel very positive about their progress in improving experience

Explore how organisations are advancing, measuring, and innovating to improve the human experience in healthcare.

]]>13571Mon, 08 Sep 2025 14:09:02 +0000The Beryl Institute Global Experience Measure - Validation survey (March 2023)https://www.pslhub.org/learn/organisations-linked-to-patient-safety-uk-and-beyond/international-patient-safety/the-beryl-institute/the-beryl-institute-global-experience-measure-validation-survey-march-2023-r9068/9068Thu, 23 Mar 2023 11:22:18 +0000The Beryl Institute: The role of revenue cycle in elevating the human experience in healthcarehttps://www.pslhub.org/learn/organisations-linked-to-patient-safety-uk-and-beyond/international-patient-safety/the-beryl-institute/the-beryl-institute-the-role-of-revenue-cycle-in-elevating-the-human-experience-in-healthcare-r5490/ Key takeaway messages
  • Establish and build from a foundation of partnership Every touchpoint matters, and the role everyone plays either in capturing information and providing critical data to delivering or supporting care are integral to the overall experience people have, the trust they develop and the loyalty that is fostered. Make the complex simple AND accessible
  • Ensuring transparency, better self-service options and easy access to information where and in ways patients want and need it will be critical to reinforcing revenue cycle as a contributor to a better experience.
  • Commit to a focus on advocacy Reframing the revenue cycle mindset from one focused on collections to one offering financial services based on a partnership will shift consumer view about the role of revenue cycle teams from adversary to advocate.
]]>5490Tue, 05 Oct 2021 15:18:00 +0000The experience of safety in healthcare: A call to expand perceptions and solutions (The Beryl Institute, 2020)https://www.pslhub.org/learn/organisations-linked-to-patient-safety-uk-and-beyond/international-patient-safety/the-beryl-institute/the-experience-of-safety-in-healthcare-a-call-to-expand-perceptions-and-solutions-the-beryl-institute-2020-r1901/ The paper acknowledges the success, failure and efficiency of all safety efforts is fundamental to the experience of patients and families. In addition, the safety systems in place in an organisation directly shape and define the clinician’s experience.

Generated from these concepts, key recommendations in integrating safety and experience are explored:

•    acknowledge safety as a primary driver for overall experience of both patients and clinicians

•    approach safety and patient experience through a unified lens

•    make financial choices that reflect a commitment to the experience of safety

•    make a conscious, accountable and strategic effort to build a culture of caring

•    optimise technology to care for the caretakers

•    engage patient and family voice to lead change and drive future solutions.

]]>1901Tue, 24 Mar 2020 15:28:00 +0000The Beryl Institutehttps://www.pslhub.org/learn/organisations-linked-to-patient-safety-uk-and-beyond/international-patient-safety/the-beryl-institute/the-beryl-institute-r3594/3594Fri, 19 Jul 2019 15:52:00 +0000