Summary
Published by the Canadian Patient Safety Institute, this paper describes an investigation into engaging with patients and families that have been harmed and recommends best practices for organisations to enable such collaboration.
CPSI: Harm to Healing - Partnering with Patients Who Have Been Harmed (August 2012)
https://www.patientsafetyinstitute.ca/en/toolsResources/Research/commissionedResearch/HarmtoHealing/Pages/default.aspx
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