Summary
This National Institute for Health and Care Excellence (NICE) guideline covers the components of a good experience of service use. It aims to make sure that all adults using NHS mental health services have the best possible experience of care. It includes recommendations on:
- access to care
- assessment
- community care
- assessment and referral in crisis
- hospital care
- discharge and transfer of care
- assessment and treatment under the Mental Health Act
NICE - Service user experience in adult mental health: improving the experience of care for people using adult NHS mental health services (14 December 2011)
https://www.nice.org.uk/guidance/cg136
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