Summary
This document provides guidance on the reporting and handling of serious incidents and other patient related concerns. It also sets out reporting arrangements for reporting serious incidents and other concerns/no surprises to the Welsh Assembly Government, Grading of incidents, Definitions of Grading, Monitoring and Closure of Incidents and Public Services Ombudsman for Wales and Independent Review Investigations.
NHS Wales: Handling serious incidents guidance
http://www.wales.nhs.uk/sitesplus/documents/1064/Handling%20Serious%20Incidents%20Guidance1.pdf
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