Summary
This paper from Samson et al. discusses the properties of complex systems and a systems approach to incident investigation, describes the differences between reactive and proactive safety approaches and describes some of the system-focused models applied to patient safety incident investigations.
Systems-based models for investigating patient safety incidents (28 April 2021)
https://www.sciencedirect.com/science/article/abs/pii/S2058534921000330
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